Benjamin Kirsch

1. Community
2. Feedback - Ticketing System (Support)
3. Multi tenancy email ticket creation issue.

Hey all, thanks for engaging on this thread and providing feedback on this product area. We have logged this feedback for our backlog but we are focused on features to surface outbound email bounce...

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• Benjamin Kirsch
• Created October 26, 2023 18:40
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Notification if No Email Address Associated with Requester

Hey all, thanks for engaging on this thread and providing feedback on this product area. We have logged this feedback for our backlog but do not currently have plans to implement this into our road...

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• Benjamin Kirsch
• Created October 26, 2023 18:38
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Adding Group as a followers / CC'S

Hey all, thanks for engaging on this thread and providing feedback on this product area. We have logged this feedback for our backlog but do not currently have plans to implement this into our road...

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• Benjamin Kirsch
• Created October 26, 2023 18:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

Hey all, thanks for engaging on this thread and providing feedback on this product area. We have logged this feedback for our backlog but do not currently have plans to implement this into our road...

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• Benjamin Kirsch
• Created October 26, 2023 18:37
• -2 votes

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi Fallon, yep, that is correct.  For customers that had reached out with exception requests, this product limit will not roll out.  For customers that did not reach out with an exception request, ...

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• Benjamin Kirsch
• Created August 21, 2023 22:07
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi all, reaching out to let everyone know that we have re-evaluated this new limit based on customer feedback and will be rolling back the introduction of the 365 day limit on the amount of time Ze...

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• Benjamin Kirsch
• Created August 21, 2023 16:04
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

Hi all, thank you for your continued feedback on this feature request.  Wanted to let everyone know that this project, in which we will focus on surfacing email delivery information in Support, has...

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• Benjamin Kirsch
• Created August 08, 2023 19:18
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi Benjamin, this change has not been rolled out yet.  If you are experiencing an issue with View Original Email, please open a ticket with our Support team for us to investigate.

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• Benjamin Kirsch
• Created July 05, 2023 14:24
• -2 votes

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi Fallon, I appreciate the background here and why View Original Email is important to your company.  As a next step, can you please open a ticket with us in Support to continue the discussion int...

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• Benjamin Kirsch
• Created June 28, 2023 22:16
• -1 votes

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi all, I appreciate the comments and feedback!  This change is being made to allow us to make Support a more scalable and sustainable product as Zendesk continues to grow. View Original Email is u...

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• Benjamin Kirsch
• Created June 28, 2023 18:32
• -4 votes