Beto
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Activity overview
Latest activity by Beto-
Beto commented,
Hello Florian, thanks for your message, we truly value our client's feedback! The reason for this change is that with the Agent Workspace, you are now able to treat Tickets from Support, Chat, and ...
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Beto commented,
Hello Vasco, thanks for your question!You are correct, I'm afraid that as of now, this feature is an "account-wide" setting. This means that it can only be enabled for everyone, or disabled for eve...
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Beto commented,
Hello Richard! Louis is correct in that the best way to display organisation information on a ticket via Triggers or Macros is through the use of Placeholders. These can be set up so that they popu...
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Beto commented,
Hello Tan Jee Han, thank you very much for your question! Yes, this is definitely possible. In order to forward calls between your team, the process is a bit different. It is actually called Transf...
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Beto commented,
Hello Stacey, thank you very much for your question!The "confirm recipients" feature used to be a plus and premium feature, but it has since been added to the free plan. I'm afraid that currently, ...
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Beto commented,
Hello Divya, thank you very much for your question!Zendesk currently has a Slack integration for Support that you can find on the Marketplace. It is free and supported by Zendesk. This article has ...
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Beto commented,
Hello Anette, thank you very much for your questions! Brandon's recommendations are a very good solution, particularly their last message. Adding the Trigger they explained will solve the one hour ...
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Beto commented,
Hello Wade! Hope you are doing well! I'm afraid that you are correct on this case, there is currently no combination of Triggers, Automations and Macros that could accomplish your request. The cond...
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Beto commented,
Hi there Scott! This happens sometimes because the {{ticket.url}} placeholder does not include "http://" or "https://" as you can see on our Placeholder Reference article. This might affect if the ...
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Beto commented,
Hi Steve! "Changed to" is useful when you want your Trigger to fire only when the status has changed on that specific update. "Status is" can be used even if the status has not changed. For example...