Billy Macken
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Total activity47
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes2
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Subscriptions26
Activity overview
Latest activity by Billy Macken-
Billy Macken commented,
Postmortem published November 23, 2021.
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Billy Macken created an article,
Emergency Maintenance - Pod 25 Database Upgrade - November 20, 2021
Zendesk will perform critical database maintenance which will impact performance on Pod 25 on November 20, 2021 from 18:00-20:00 UTC. Impacted customers will be notified the week of November 15, 20...
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Billy Macken commented,
Postmortem published November 1, 2021.
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Billy Macken created an article,
Scheduled Maintenance - November 13, 2021 - Subscription Service
Update: Zuora has adjusted the date of their scheduled maintenance from October 23, 2021 to November 13, 2021 and shortened the predicted downtime. Zendesk’s billing and subscription provider will...
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Billy Macken commented,
Article has been updated to reflect Zuora's rescheduled window for the billing maintenance.
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Billy Macken created an article,
Insights recipe: Inbound Calls by Wait Time
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. This recipe will help y...
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Billy Macken created an article,
Insights recipe: Work time between first reopen and final solve using Time Tracking
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. There are a number of r...
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Billy Macken commented,
Postmortem published October 13, 2021.
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Billy Macken commented,
Postmortem published September 9, 2021.
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Billy Macken commented,
Postmortem published August 30, 2021.