Billy Macken
-
Total activity58
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions31
Activity overview
Latest activity by Billy Macken-
Billy Macken commented,
Postmortem published June 14, 2022.
-
Billy Macken commented,
Postmortem published June 8, 2022.
-
Billy Macken commented,
Postmortem published April 28, 2022.
-
Billy Macken commented,
Postmortem published April 28, 2022.
-
Billy Macken created an article,
Scheduled Maintenances - May, 2022 - Multiple dates and Pods
Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of May, on the dates and times listed below. Impact...
-
Billy Macken commented,
Postmortem published April 8, 2022.
-
Billy Macken created an article,
Service Incident - March 23, 2022 - Explore | US Pods - Delay in loading dashboards
SUMMARY On March 23, 2022 from 09:08 UTC to 21:51 UTC, Zendesk Explore customers in the U.S. experienced degraded performance and errors when sharing or scheduling a dashboard. Timeline 21:00 UTC ...
-
Billy Macken created an article,
Service Incident - January 31st, 2022 - Agent Workspace Chats Routing Issue on Pod 17 and 18
SUMMARY On January 31, 2022 from 16:26 UTC to 19:50 UTC, customers on Pods 17 and 18 using Agent Workspace experienced chat routing issues. Agents were online but chats were not routed to them an...
-
Billy Macken created an article,
Service Incident - January 18th, 2022 - Pod 13 Agent Workspace Issues
SUMMARY On January 18, 2022 from 19:01 UTC to 22:39 UTC, Zendesk Chat customers using Agent Workspace on Pod 13 were unable to receive and accept incoming chats while agents were online and availab...
-
Billy Macken commented,
Postmortem published January 6, 2022.