Billy Macken

1. Zendesk updates
2. Service notifications
3. Service Incident - August 26th, 2021 - Issues Purchasing Talk Numbers

Postmortem published September 9, 2021. 

• View comment
• Billy Macken
• Created September 09, 2021 22:24
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - August 31st, 2021 - Performance Issues Pods 13 & 20

Postmortem published September 9, 2021.

• View comment
• Billy Macken
• Created September 09, 2021 21:37
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - August 23rd, 2021 - Pod 25 Support & Guide Errors

Postmortem published August 30, 2021. 

• View comment
• Billy Macken
• Created August 30, 2021 17:16
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - August 16th, 2021 - Pod 23 Help Center Search Outage

Postmortem published August 20, 2021.

• View comment
• Billy Macken
• Created August 20, 2021 21:56
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - August 2nd, 2021 - Support - Multiple Pods - Views displaying incorrect count of tickets

Postmortem published August 10, 2021.

• View comment
• Billy Macken
• Created August 10, 2021 20:50
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - July 31st, 2021 - DNS issues across multiple products

Postmortem published August 4, 2021.

• View comment
• Billy Macken
• Created August 04, 2021 22:42
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - July 3rd, 2021 - Zendesk Apps & Ticket Attachments not loading

Postmortem published July 6, 2021.

• View comment
• Billy Macken
• Created July 06, 2021 19:35
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - June 15th, 2021 - Issues Changing to Email Channel in Agent Workspace

Postmortem published June 17, 2021.

• View comment
• Billy Macken
• Created June 17, 2021 21:09
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - June 11th, 2021 - Inbound Email Issues

Postmortem published June 16, 2021.

• View comment
• Billy Macken
• Created June 16, 2021 21:22
• 0 votes

1. Zendesk updates
2. Service notifications
3. Service Incident - June 4th, 2021 - Pods 19 & 23 Support & Guide Errors, Talk & Apps Degradation in Multiple Pods

Postmortem published June 10, 2021.  

• View comment
• Billy Macken
• Created June 10, 2021 18:43
• 0 votes