Billy Macken
-
Total activity80
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions42
Articles
Recent activity by Billy Macken-
Service Incident - July 8, 2022 - Widget missing from Zendesk Help Center
SUMMARY Between June 29, 2022 from 10:19 UTC to July 14 17:38 UTC, the Zendesk Z Bot Chat Widget was missing from the Zendesk Help Centre page. Customers may therefore have had issues contacting ...
-
Scheduled Maintenances - May, 2022 - Multiple dates and Pods
Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of May, on the dates and times listed below. Impact...
-
Service Incident - March 23, 2022 - Explore | US Pods - Delay in loading dashboards
SUMMARY On March 23, 2022 from 09:08 UTC to 21:51 UTC, Zendesk Explore customers in the U.S. experienced degraded performance and errors when sharing or scheduling a dashboard. Timeline 21:00 UTC ...
-
Service Incident - January 31st, 2022 - Agent Workspace Chats Routing Issue on Pod 17 and 18
SUMMARY On January 31, 2022 from 16:26 UTC to 19:50 UTC, customers on Pods 17 and 18 using Agent Workspace experienced chat routing issues. Agents were online but chats were not routed to them an...
-
Service Incident - January 18th, 2022 - Pod 13 Agent Workspace Issues
SUMMARY On January 18, 2022 from 19:01 UTC to 22:39 UTC, Zendesk Chat customers using Agent Workspace on Pod 13 were unable to receive and accept incoming chats while agents were online and availab...
-
Scheduled Maintenance - November 13, 2021 - Subscription Service
Update: Zuora has adjusted the date of their scheduled maintenance from October 23, 2021 to November 13, 2021 and shortened the predicted downtime. Zendesk’s billing and subscription provider will...
-
Emergency Maintenance - Pod 25 Database Upgrade - November 20, 2021
Zendesk will perform critical database maintenance which will impact performance on Pod 25 on November 20, 2021 from 18:00-20:00 UTC. Impacted customers will be notified the week of November 15, 20...