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Bob Novak

Joined Apr 14, 2021

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Last activity Feb 12, 2025

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Post-mortem published February 12, 2025

View comment · Posted Feb 12, 2025 · Bob Novak

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SUMMARY

February 10, 2025 06:42 PM UTC | February 10, 2025 10:42 AM PT
We are receiving reports of Pod 13 agents in Zendesk Support having issues accessing tickets. This is expected behavior restricting agent ticket access by brand: https://support.zendesk.com/hc/en-us/articles/7584022494874-Restricting-agent-ticket-access-by-brand-Department-Spaces. Please ensure your agents have at least one brand set to properly display their tickets.

POST-MORTEM

TBD

FOR MORE INFORMATION

For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.

Edited Feb 10, 2025 · Bob Novak

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Post-mortem published Feb 6, 2025

View comment · Posted Feb 06, 2025 · Bob Novak

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Post-mortem published January 29, 2025

View comment · Posted Jan 29, 2025 · Bob Novak

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Post-mortem published January 29, 2025

View comment · Posted Jan 29, 2025 · Bob Novak

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Post-mortem published January 7, 2025

View comment · Posted Jan 07, 2025 · Bob Novak

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Post-mortem published December 20, 2024

View comment · Posted Dec 20, 2024 · Bob Novak

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Post-mortem published December 20, 2024

View comment · Posted Dec 20, 2024 · Bob Novak

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Post-mortem published Dec. 17, 2024

View comment · Posted Dec 17, 2024 · Bob Novak

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Post-mortem published December 17, 2024

View comment · Posted Dec 17, 2024 · Bob Novak

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