Bob Novak

Total activity

107
Last activity

June 15, 2022 16:49
Member since

April 14, 2021 00:03
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Votes

70
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27

Activity overview

Latest activity by Bob Novak

Bob Novak created an article, October 16, 2021 04:08
How can I format placeholders with liquid markup?
1. Email
2. General questions about email and email template
Question How can I format Zendesk placeholders with liquid markup? Answer Use output markup and filters to modify placeholder output. Output markup, such as placeholders, is surrounded by matched ...
- Bob Novak
- Edited December 14, 2022 08:45
- 30 followers
- 2 comments
- 9 votes
Bob Novak created an article, October 16, 2021 03:56
How do I schedule a Premier Essentials Expert Help session?
Our Expert Help sessions are designed to provide one-to-one, consultative help as you seek to optimize your Zendesk instance. If your company has a Premier Essentials subscription, a designated con...
- Bob Novak
- Edited October 05, 2022 18:59
- 4 followers
- 0 comments
- 2 votes
Bob Novak created an article, October 16, 2021 03:35
How can I troubleshoot Talk issues?
Question How can I troubleshoot call issues with Zendesk Talk? Answer All web-based software can experience performance issues relating to the connections and environment in which it operates. Exis...
- Bob Novak
- Edited January 31, 2023 20:15
- 49 followers
- 20 comments
- 1 vote
Bob Novak created an article, October 16, 2021 03:34
Multibrand: Restricting agents to specific brands
The Multibrand feature in Zendesk Support is configured by default to allow all agents to access tickets for all brands. This enables your support team to seamlessly move between requests from all...
- Bob Novak
- Edited February 10, 2022 19:44
- 24 followers
- 6 comments
- 2 votes
Bob Novak commented, January 30, 2018 17:37
Slick setup, thanks for the tip Andrew!
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- Bob Novak
- Created January 30, 2018 17:37
- 0 votes
Bob Novak commented, January 20, 2015 14:47
@all - Thank you for checking up on this - you are not forgotten! We have some VERY big features rolling out shortly that are taking a lot of resources. I know that doesn't help with the wait, but ...
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- Bob Novak
- Created January 20, 2015 14:47
- 1 vote
Bob Novak commented, December 01, 2014 14:25
Hi everyone - we do have a development task to make this feature available. I will check on our progress and see if we can get this taken care of soon. Thanks again for your patience.
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- Bob Novak
- Created December 01, 2014 14:25
- 3 votes
Bob Novak commented, October 02, 2014 15:06
We are currently evaluating the best approach for this, trying to keep it "beautifully simple". I don't have an ETA but I have seen a few mockups so we do have some progress. I'll try to update you...
- View comment
- Bob Novak
- Created October 02, 2014 15:06
- 1 vote
Bob Novak commented, September 24, 2014 21:47
Hello everyone - thank you for continuing to champion this issue. I understand it is frustrating not to hear back from us, and I sincerely apologize for that. I am revisiting this with our Product ...
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- Bob Novak
- Created September 24, 2014 21:47
- 0 votes
Bob Novak commented, November 27, 2013 19:54
Hi Justin, I'm not sure that this approach is correct for changing the URL that the Sign Out link goes to. The example from Andrea is for replacing the displayed text, not modifying where this lin...
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- Bob Novak
- Created November 27, 2013 19:54
- 0 votes