Bob Novak

Total activity

118
Last activity

October 29, 2021 15:19
Member since

April 14, 2021 00:03
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71
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37

Activity overview

Latest activity by Bob Novak

Bob Novak created an article, October 16, 2021 04:08
How can I format placeholders with Liquid markup?
Question How can I format placeholders with Liquid markup? Answer You can use output markup and filters to modify placeholder output. Output markup, such as our placeholders, is surrounded by matc...
- Bob Novak
- Edited November 05, 2021 00:30
- 24 followers
- 1 comment
- 9 votes
Bob Novak created an article, October 16, 2021 03:56
Schedule an Expert Help Session
1. Policies and programs
2. Zendesk programs and services
Thank you for your interest in working with our Experts! Our Expert Help sessions are designed to provide 1:1, personalized, consultative help to you as you seek to optimize your Zendesk instance....
- Bob Novak
- Edited October 25, 2021 16:16
- 2 followers
- 0 comments
- 0 votes
Bob Novak created an article, October 16, 2021 03:35
How can I troubleshoot Talk issues?
Question How can I troubleshoot call issues with Zendesk Talk? Answer All web-based software can experience performance issues relating to the connections and environment in which it operates. Exis...
- Bob Novak
- Edited October 25, 2021 18:10
- 34 followers
- 0 comments
- 1 vote
Bob Novak created an article, October 16, 2021 03:34
Multibrand: Restricting agents to specific brands
With Zendesk Support's Multibrand solution, all agents can access tickets for all brands. This enables your support team to seamlessly move between requests from all of your brands and provide fa...
- Bob Novak
- Edited October 25, 2021 18:13
- 20 followers
- 0 comments
- 2 votes
Bob Novak commented, January 30, 2018 17:37
Slick setup, thanks for the tip Andrew!
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- Bob Novak
- Created January 30, 2018 17:37
- 0 votes
Bob Novak commented, January 20, 2015 14:47
@all - Thank you for checking up on this - you are not forgotten! We have some VERY big features rolling out shortly that are taking a lot of resources. I know that doesn't help with the wait, but ...
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- Bob Novak
- Created January 20, 2015 14:47
- 1 vote
Bob Novak commented, December 01, 2014 14:25
Hi everyone - we do have a development task to make this feature available. I will check on our progress and see if we can get this taken care of soon. Thanks again for your patience.
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- Bob Novak
- Created December 01, 2014 14:25
- 3 votes
Bob Novak commented, October 02, 2014 15:06
We are currently evaluating the best approach for this, trying to keep it "beautifully simple". I don't have an ETA but I have seen a few mockups so we do have some progress. I'll try to update you...
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- Bob Novak
- Created October 02, 2014 15:06
- 1 vote
Bob Novak commented, September 24, 2014 21:47
Hello everyone - thank you for continuing to champion this issue. I understand it is frustrating not to hear back from us, and I sincerely apologize for that. I am revisiting this with our Product ...
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- Bob Novak
- Created September 24, 2014 21:47
- 0 votes
Bob Novak commented, November 27, 2013 19:54
Hi Justin, I'm not sure that this approach is correct for changing the URL that the Sign Out link goes to. The example from Andrea is for replacing the displayed text, not modifying where this lin...
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- Bob Novak
- Created November 27, 2013 19:54
- 0 votes