
Bob Novak
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Total activity107
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Last activity
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Activity overview
Latest activity by Bob Novak-
Bob Novak created an article,
How can I format placeholders with liquid markup?
Question How can I format Zendesk placeholders with liquid markup? Answer Use output markup and filters to modify placeholder output. Output markup, such as placeholders, is surrounded by matched ...
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Bob Novak created an article,
How do I schedule a Premier Essentials Expert Help session?
Our Expert Help sessions are designed to provide one-to-one, consultative help as you seek to optimize your Zendesk instance. If your company has a Premier Essentials subscription, a designated con...
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Bob Novak created an article,
How can I troubleshoot Talk issues?
Question How can I troubleshoot call issues with Zendesk Talk? Answer All web-based software can experience performance issues relating to the connections and environment in which it operates. Exis...
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Bob Novak created an article,
Multibrand: Restricting agents to specific brands
The Multibrand feature in Zendesk Support is configured by default to allow all agents to access tickets for all brands. This enables your support team to seamlessly move between requests from all...
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Bob Novak commented,
Slick setup, thanks for the tip Andrew!
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Bob Novak commented,
@all - Thank you for checking up on this - you are not forgotten! We have some VERY big features rolling out shortly that are taking a lot of resources. I know that doesn't help with the wait, but ...
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Bob Novak commented,
Hi everyone - we do have a development task to make this feature available. I will check on our progress and see if we can get this taken care of soon. Thanks again for your patience.
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Bob Novak commented,
We are currently evaluating the best approach for this, trying to keep it "beautifully simple". I don't have an ETA but I have seen a few mockups so we do have some progress. I'll try to update you...
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Bob Novak commented,
Hello everyone - thank you for continuing to champion this issue. I understand it is frustrating not to hear back from us, and I sincerely apologize for that. I am revisiting this with our Product ...
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Bob Novak commented,
Hi Justin, I'm not sure that this approach is correct for changing the URL that the Sign Out link goes to. The example from Andrea is for replacing the displayed text, not modifying where this lin...