Bob Novak

1. Support
2. Advice and troubleshooting
3. Email

Question How can I format Zendesk placeholders with liquid markup?  Answer Use output markup and filters to modify placeholder output. Output markup, such as placeholders, is surrounded by matched ...

• Bob Novak
• Edited March 17, 2022 20:16
• 30 followers
• 2 comments
• 9 votes

1. Policies and programs
2. Zendesk programs and services

Our Expert Help sessions are designed to provide one-to-one, consultative help as you seek to optimize your Zendesk instance. If your company has a Premier Essentials subscription, a designated con...

• Bob Novak
• Edited June 30, 2022 16:04
• 3 followers
• 0 comments
• 2 votes

1. Support
2. Using Support ticketing system
3. Tickets

The Multibrand feature in Zendesk Support is configured by default to allow all agents to access tickets for all brands. This enables your support team to seamlessly move between requests from all...

• Bob Novak
• Edited February 10, 2022 19:44
• 23 followers
• 5 comments
• 2 votes

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question How can I troubleshoot call issues with Zendesk Talk? Answer All web-based software can experience performance issues relating to the connections and environment in which it operates. Exis...

• Bob Novak
• Edited October 25, 2021 18:10
• 45 followers
• 15 comments
• 1 vote