Bonnie
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Total activity219
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Last activity
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Activity overview
Latest activity by Bonnie-
Bonnie commented,
Hi Jen! It is highly recommended that you add the Zendesk entry of include:mail.zendesk.com to the SPF record for your external email domains. SPF impacts the outbound email deliverability of your ...
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Bonnie commented,
Hi Mark! You won't see a domain verification record in the user interface until the support email is actually added. The This address is already used by Support error means that the email address y...
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Bonnie commented,
Hi Jimmy! I logged into your account and I see an issue with the SPF record for your domain that would definitely be causing these outbound email deliverability issues. I will follow up with detail...
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Bonnie created an article,
How can I tell what version of CCs I am using on my account?
Question Why am I seeing references to multiple CC experiences? How can I tell what version of CCs I am using on my account? Answer Zendesk enhanced the CC experience to function more like email CC...
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Bonnie commented,
Hi Mike! I apologize, but I don't believe we have a way to contact Yahoo regarding this. I think the most efficient solution here would be for you to uncheck the Send email via Gmail option on your...
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Bonnie commented,
Hi Mike! If you're using the Gmail Connector and have the Send email via Gmail option selected in Zendesk, then Gmail's email servers are responsible for your outbound sending rather than Zendesk's...
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Bonnie commented,
Hi Ravindra! Graeme is correct. It's not possible to restrict access to ticket and users data within an instance from a Zendesk administrator. We would recommend creating a separate Zendesk instanc...
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Bonnie commented,
Hello Chris and Charlie! You should confirm that the Zendesk entry of include:mail.zendesk.com is added in the SPF record for your external support address domain or domains. Having the Zendesk ent...
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Bonnie commented,
Hey Eddison, you're very welcome! We also investigated the SPF and DKIM setup on your domain for when you were sending with Zendesk and added our findings to your current open ticket. We did see an...
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Bonnie commented,
Hi Eddison! If you are using the Zendesk Gmail Connector with the Send email via Gmail option selected on the Email Settings page in your Zendesk, then Gmail is responsible for the outbound sending...