Bonnie
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Total activity198
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Last activity
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Activity overview
Latest activity by Bonnie-
Bonnie commented,
Hi Eddison! If you are using the Zendesk Gmail Connector with the Send email via Gmail option selected on the Email Settings page in your Zendesk, then Gmail is responsible for the outbound sending...
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Bonnie created an article,
How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
Question Valid emails are incorrectly being marked as spam. When we mark these emails as Not Spam or move them back to the inbox, they do not ever get forwarded into Zendesk. How can we get these e...
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Bonnie commented,
Hi Anita! Apologies for the confusion. I confirmed that you are correct and 0 will also work. You can only use whole numbers, but both 0 and 1 will work.
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Bonnie commented,
Hi Anita! The smallest value you can enter for this type of automation (and for any type of automation) in Zendesk is 1 hour.
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Bonnie created an article,
Can I change the priority level of the email notifications sent from my ticket updates?
Question Can I change the priority level of the email notifications sent from my ticket updates? Answer The X-priority header in an outgoing email notification is directly related to the priority l...
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Bonnie created an article,
Troubleshooting agent forwarding
Overview Agent Forwarding allows agents to automatically create tickets from forwarded emails with the original sender as the ticket requester. In order for agent forwarding to work correctly, the ...
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Bonnie created an article,
You need to have a Talk seat enabled to listen in on calls
Issue symptoms I am an admin in Talk but when I access the Live calls dashboard I see this error message: You need to have a Talk seat enabled to listen in on calls. You can enable Talk in the side...
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Bonnie created an article,
Every incoming email sent to my Zendesk is suspended
Issue Symptoms I set up email forwarding from an external support address to my Zendesk and now every email is suspended. How can I resolve this? Resolution When this issue occurs, all of your inco...
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Bonnie created an article,
With GoDaddy as my email hosting service, all emails sent to my Zendesk are suspended
Issue Symptoms When an external support address is set up to forward to Zendesk through GoDaddy, there is an option to set up forwarding to additional recipients in addition to Zendesk. When forwar...
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Bonnie created an article,
Access denied error message when setting up email forwarding in Office 365
Question I am trying to set up email forwarding in Office 365 but I receive this error message: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your ...