Bonnie
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Articles
Votes on activity by Bonnie-
Can I forward emails into my account without setting up forwarding in Zendesk?
Question Can I use an external email address to create tickets that is not added under Support addresses? I see that most emails still create tickets when I use this workflow. Answer You can use an...
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You need to have a Talk seat enabled to listen in on calls
Issue symptoms I am an admin in Talk but when I access the Live calls dashboard I see this error message: You need to have a Talk seat enabled to listen in on calls. You can enable Talk in the side...
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How can I switch from the Gmail connector to standard email forwarding?
Question How can I remove the forwarding address from the Gmail connector and use the standard email forwarding? Answer Tip: Follow the below steps during off-hours to not miss any incoming ticke...
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How can I tell what version of CCs I am using on my account?
Question Why am I seeing references to multiple CC experiences? How can I tell what version of CCs I am using on my account? Answer Zendesk enhanced the CC experience to function more like email CC...
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GoDaddy hosting error: All emails sent to my Zendesk are suspended
Question I use GoDaddy for email hosting, and all emails sent to my Zendesk are suspended. Why? Answer When an external support address is set up to forward to Zendesk through GoDaddy, there is an ...
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Access denied error message when setting up email forwarding in Office 365
Question I am trying to set up email forwarding in Office 365 but I receive this error message: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your ...
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How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
Question Valid emails are incorrectly being marked as spam in my external support address and they are missing from Zendesk. When I mark these emails as Not Spam or move them back to the inbox, the...
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Can I change the priority level of the email notifications sent from my ticket updates?
Question Can I change the priority level of the email notifications sent from my ticket updates? Answer The X-priority header in an outgoing email notification is directly related to the priority l...
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How do I set up agent forwarding for emails?
Question My agents would like to forward personal emails they received from customers to create tickets. How do I set up this workflow? Answer Agent forwarding allows agents to automatically creat...
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What is the function of the "Send email via Gmail" option?
Question What is the purpose of the Send email via Gmail option in the Email settings? Answer The Send email via Gmail option is only used by Zendesk support addresses that use the Gmail Connector...