Brenda Cardinez
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Total activity51
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Brenda Cardinez-
Brenda Cardinez created an article,
Service Incident - May 31, 2023 - All Products | Multiple Pods - Latency across multiple Zendesk products
SUMMARY On May 31, 2023 from 05:10 UTC to 08:56 UTC, customers on multiple pods may have experienced slowness or latency when using various Zendesk products. Timeline 08:34 UTC | 01:34 PTWe are aw...
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Brenda Cardinez created an article,
Service Incident - January 25, 2023 - Support | All Pods - Jira Integration not working
SUMMARY On January 25, 2023 from 14:00 UTC to 16:18 UTC, customers across all Pods experienced the error message “The configuration linking Jira with Zendesk Support could not be found” when trying...
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Brenda Cardinez created an article,
Service Incident - September 22, 2022 - Sunshine Conversations | Pod 23 - Latency in Messaging
SUMMARY On September 22, 2022 from 14:00 UTC to 16:25 UTC, the majority of Zendesk customers with Sunshine Conversations may have experienced delays in messaging. Timeline 14:31 UTC | 07:31 PT We ...
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Brenda Cardinez created an article,
Service Incident - September 21, 2022 - Chat/AW Messaging | Multiple Pods - No Notification Sounds
SUMMARY On September 21, 2022 from 05:14 UTC to 08:44 UTC, Zendesk customers on multiple pods using Chat and Messaging in Agent Workspace may have experienced no notification sounds when engaging w...
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Brenda Cardinez created an article,
Service Incident - September 20, 2022 - Sell | Multiple Pods - Delays in functions' creation
SUMMARY On September 20, 2022 from 12:28 UTC to 02:28 UTC, a small subset of Zendesk Sell customers may have experienced delays with: Creating external tasks Emailing campaigns to contacts and lea...
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Brenda Cardinez commented,
Hi Johannes, To route tickets based on the channel they were created at and from the initial comments, you would need to use the condition "channel is Whatsapp" instead of "Updated via Whatsapp". ...
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Brenda Cardinez commented,
Hi Joanna, To know more about your use case, I'll take our discussion offline for now and convert this into a ticket. Thank you!
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Brenda Cardinez commented,
Hi Ferenc, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created.
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Brenda Cardinez commented,
Hi Shirley, You can use the show user endpoint to obtain that information from a ticket. For more information about this, see the article: https://developer.zendesk.com/api-reference/ticketing/use...
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Brenda Cardinez commented,
Hi Cedric, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :)