Brenda Cardinez

Total activity

42
Last activity

January 25, 2023 14:52
Member since

April 14, 2021 00:46
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0 users
Followed by

1 user
Votes

1
Subscriptions

21

Activity overview

Latest activity by Brenda Cardinez

Brenda Cardinez created an article, January 25, 2023 14:52
Service Incident - January 25th, 2023
1. Zendesk updates
2. Service notifications
SUMMARY 16:58 UTC | 08:58 PT We are happy to report that the issues affecting the JIRA integration have been resolved. Thank you for your patience during our investigation. 15:26 UTC | 07:26 PT We ...
- Brenda Cardinez
- Edited January 25, 2023 16:58
- 15 followers
- 0 comments
- 2 votes
Brenda Cardinez created an article, September 22, 2022 14:31
Service Incident - September 22, 2022 - Sunshine Conversations | Pod 23 - Latency in Messaging
1. Zendesk updates
2. Service notifications
SUMMARY On September 22, 2022 from 14:00 UTC to 16:25 UTC, the majority of Zendesk customers with Sunshine Conversations may have experienced delays in messaging. Timeline 14:31 UTC | 07:31 PT We ...
- Brenda Cardinez
- Edited October 04, 2022 09:01
- 3 followers
- 1 comment
- 0 votes
Brenda Cardinez created an article, September 21, 2022 09:15
Service Incident - September 21, 2022 - Chat/AW Messaging | Multiple Pods - No Notification Sounds
1. Zendesk updates
2. Service notifications
SUMMARY On September 21, 2022 from 05:14 UTC to 08:44 UTC, Zendesk customers on multiple pods using Chat and Messaging in Agent Workspace may have experienced no notification sounds when engaging w...
- Brenda Cardinez
- Edited October 04, 2022 09:07
- 3 followers
- 1 comment
- 0 votes
Brenda Cardinez created an article, September 20, 2022 14:34
Service Incident - September 20, 2022 - Sell | Multiple Pods - Delays in functions' creation
1. Zendesk updates
2. Service notifications
SUMMARY On September 20, 2022 from 12:28 UTC to 02:28 UTC, a small subset of Zendesk Sell customers may have experienced delays with: Creating external tasks Emailing campaigns to contacts and lea...
- Brenda Cardinez
- Edited October 04, 2022 09:09
- 2 followers
- 1 comment
- 0 votes
Brenda Cardinez commented, May 16, 2022 14:57
Hi Johannes, To route tickets based on the channel they were created at and from the initial comments, you would need to use the condition "channel is Whatsapp" instead of "Updated via Whatsapp". ...
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- Brenda Cardinez
- Created May 16, 2022 14:57
- 0 votes
Brenda Cardinez commented, April 07, 2022 10:25
Hi Joanna, To know more about your use case, I'll take our discussion offline for now and convert this into a ticket. Thank you!
- View comment
- Brenda Cardinez
- Created April 07, 2022 10:25
- 0 votes
Brenda Cardinez commented, April 07, 2022 09:44
Hi Ferenc, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created.
- View comment
- Brenda Cardinez
- Created April 07, 2022 09:44
- 0 votes
Brenda Cardinez commented, February 22, 2022 13:46
Hi Shirley, You can use the show user endpoint to obtain that information from a ticket. For more information about this, see the article: https://developer.zendesk.com/api-reference/ticketing/use...
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- Brenda Cardinez
- Created February 22, 2022 13:46
- 0 votes
Brenda Cardinez commented, February 21, 2022 14:51
Hi Cedric, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :)
- View comment
- Brenda Cardinez
- Created February 21, 2022 14:51
- 0 votes
Brenda Cardinez commented, February 07, 2022 11:13
Hi Cj, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :)
- View comment
- Brenda Cardinez
- Created February 07, 2022 11:13
- -1 votes