Brenda Cardinez
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Articles
Recent activity by Brenda Cardinez-
Service Incident - January 25, 2023 - Support | All Pods - Jira Integration not working
SUMMARY On January 25, 2023 from 14:00 UTC to 16:18 UTC, customers across all Pods experienced the error message “The configuration linking Jira with Zendesk Support could not be found” when trying...
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How can I retrieve the group ID in Support?
Question How can I see the group ID within Zendesk Support? Answer There are two methods to retrieve the group ID in Support. Search for the group In Admin Center, open the People page. In the G...
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Service Incident - September 20, 2022 - Sell | Multiple Pods - Delays in functions' creation
SUMMARY On September 20, 2022 from 12:28 UTC to 02:28 UTC, a small subset of Zendesk Sell customers may have experienced delays with: Creating external tasks Emailing campaigns to contacts and lea...
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Service Incident - September 21, 2022 - Chat/AW Messaging | Multiple Pods - No Notification Sounds
SUMMARY On September 21, 2022 from 05:14 UTC to 08:44 UTC, Zendesk customers on multiple pods using Chat and Messaging in Agent Workspace may have experienced no notification sounds when engaging w...
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Service Incident - September 22, 2022 - Sunshine Conversations | Pod 23 - Latency in Messaging
SUMMARY On September 22, 2022 from 14:00 UTC to 16:25 UTC, the majority of Zendesk customers with Sunshine Conversations may have experienced delays in messaging. Timeline 14:31 UTC | 07:31 PT We ...
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Service Incident - August 23rd, 2021 - Pod 25 Support & Guide Errors
SUMMARY On August 23, 2021 from 5:19 UTC to 10:57 UTC, Support and Guide customers on Pod 25 may have seen “Oops” or cannot be accessed (500 errors) errors in the requests page where end-users can ...
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Service Incident - August 16th, 2021 - Pod 23 Help Center Search Outage
SUMMARY On August 16, 2021, customers on Pod 23 using Search in the Help Center first experienced errors between 12:34 and 12:59 UTC, and then incomplete or missing results between 13:00 and 17:05 ...
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Service Incident - August 27th, 2021 - Side Conversations Delays
SUMMARY The data tier for the Side Conversations system, was transitioned to use Spinnaker for deployments. This involved starting up a duplicate set of containers with more consistent labels, and...
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Service Incident - October 6th, 2021 - Twitter Integration Issues
Summary Between 18:55 on October 5, 2021 and 16:24 on October 6, 2021, customers on Pods 17 and 23 using integrations relying on Twitter webhooks experienced authorization issues. Timeline 15:01 U...