Brenda Cardinez
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Last activity
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Recent activity by Brenda Cardinez-
Hi Johannes, To route tickets based on the channel they were created at and from the initial comments, you would need to use the condition "channel is Whatsapp" instead of "Updated via Whatsapp". ...
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Hi Joanna, To know more about your use case, I'll take our discussion offline for now and convert this into a ticket. Thank you!
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Hi Ferenc, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created.
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Hi Shirley, You can use the show user endpoint to obtain that information from a ticket. For more information about this, see the article: https://developer.zendesk.com/api-reference/ticketing/use...
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Hi Cedric, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :)
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Hi Cj, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :)
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Hi Jim,No worries, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created.
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Hi Sydney, Please disregard my previous comment, it is intended for a different post. I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortl...
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Hi Sydney,Thanks for contacting Zendesk's Advocacy team! If you're referring to creating proactive SMS tickets, then it is possible by creating a trigger. You may check this article about Start a ...
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Hi Gerardo, I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :) Thanks!