
Brett Bowser
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Total activity2683
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Last activity
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Recent activity by Brett Bowser-
Appreciate you sharing the fix Colin :)
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Hey Colin, You mentioned in your initial request that you're using an auto-responder automation. Is this set up as an automation or trigger? Would the Assignee > Changed from > (blank) condition w...
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Appreciate you provide the feedback Kara :) As of now this is not something that's on the roadmap as the expectation with our ticket system is to use the Ticket Status to determine whether a ticke...
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This is fantastic! Thanks for taking the time to create this and share with everyone :)
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Hey Kara, Are your agents working directly within the Support agent interface? If so, the expectation is that when an agent types up a reply to the requester of the ticket, they are setting that t...
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Hi Pedro, Thanks for sharing your feedback! While this isn't an existing feature your post helps provide visibility to other users in the same situation as well as our Product Managers for review....
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Hi Uriel, It looks like there's been no response from the community regarding your question so I wanted to quickly touch base and provide some documentation that you may find useful: Using them...
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Thanks for the clarification Tobias! We will most likely need to investigate this further so I'm going to create a ticket on your behalf so our Support team can take a look. Definitely something w...
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Thanks for jumping in Daniel and Andrew! Tobias, if you're unfamiliar with checking the events of a ticket feel free to take a look at our Viewing all events of a ticket documentation. Let us know...
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Hi Richard, Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they wor...