Brett Bowser

1. Community
2. Zendesk Suite Q&A
3. Using {{ticket.assignee.first_name}} in an auto-responder trigger

Appreciate you sharing the fix Colin :)

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• Brett Bowser
• Created February 05, 2019 21:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using {{ticket.assignee.first_name}} in an auto-responder trigger

Hey Colin, You mentioned in your initial request that you're using an auto-responder automation. Is this set up as an automation or trigger? Would the Assignee > Changed from > (blank) condition w...

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• Brett Bowser
• Created February 05, 2019 19:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

Appreciate you provide the feedback Kara :) As of now this is not something that's on the roadmap as the expectation with our ticket system is to use the Ticket Status to determine whether a ticke...

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• Brett Bowser
• Created February 05, 2019 19:40
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Problems and Incident counts with Google Apps Script - integration template & guide

This is fantastic! Thanks for taking the time to create this and share with everyone :)

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• Brett Bowser
• Created February 05, 2019 16:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

Hey Kara, Are your agents working directly within the Support agent interface? If so, the expectation is that when an agent types up a reply to the requester of the ticket, they are setting that t...

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• Brett Bowser
• Created February 04, 2019 21:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. banned words list

Hi Pedro, Thanks for sharing your feedback! While this isn't an existing feature your post helps provide visibility to other users in the same situation as well as our Product Managers for review....

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• Brett Bowser
• Created February 01, 2019 22:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Help Center - Change design header to match hero image

Hi Uriel, It looks like there's been no response from the community regarding your question so I wanted to quickly touch base and provide some documentation that you may find useful:    Using them...

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• Brett Bowser
• Created January 31, 2019 17:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Submit Button not working

Thanks for the clarification Tobias! We will most likely need to investigate this further so I'm going to create a ticket on your behalf so our Support team can take a look. Definitely something w...

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• Brett Bowser
• Created January 31, 2019 14:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Submit Button not working

Thanks for jumping in Daniel and Andrew! Tobias, if you're unfamiliar with checking the events of a ticket feel free to take a look at our Viewing all events of a ticket documentation. Let us know...

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• Brett Bowser
• Created January 30, 2019 18:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Improved search for deleted tickets

Hi Richard, Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they wor...

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• Brett Bowser
• Created January 28, 2019 21:03
• 0 votes