Brett Bowser

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hey everyone,Thank you all for taking the time to share your feedback with us! I'm pleased to share that starting on October 16, 2023, reply time SLAs for Messaging will be available for all accoun...

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• Brett Bowser
• Created September 20, 2023 17:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket filtering and sorting

Hey everyone, we actually released new in-view filter options that should help you get what you're looking for. You can find out more information in the following article: Filtering tickets in a vi...

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• Brett Bowser
• Created September 20, 2023 16:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Created vs. Resolved Dashboard

Thanks for sharing your solution Amie! 

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• Brett Bowser
• Created September 19, 2023 15:16
• 0 votes

1. Community
2. Account & Billing
3. Downgrade License - Ticket #11912864

Hey Zendesk Admin, Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our team can dig into this further and get you a response back as soon as possible. You'...

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• Brett Bowser
• Created September 19, 2023 15:08
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. How can I route tickets to groups based on the support address where they were received?

Hey Magnus, I've updated the link so you should now have access. Thanks for bringing this to our attention!

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• Brett Bowser
• Created September 18, 2023 15:50
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Thanks for jumping in to help with this one Ifra! Glad you were able to ge this working on your end David :)  

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• Brett Bowser
• Created September 18, 2023 15:38
• 0 votes

1. Chat
2. ...
3. General questions about live chat
4. How do I cancel my Zendesk Chat subscription?

Hey Dave,  Appreciate you bringing this to our attention and sorry for any inconvenience this has caused on your end. I'm going to create a ticket on your behalf so we can dig into this further wit...

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• Brett Bowser
• Created September 14, 2023 14:54
• 0 votes

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

Michael Simpson - appreciate the kind words! I'm going to create a ticket on your behalf and escalate this to our dedicated team that will work with you to get your plan adjusted. Pam Johnson, Paul...

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• Brett Bowser
• Created September 13, 2023 14:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Knowledge Article "Open for comments" does not work.

Hey Nazar,  Only users who are logged in will be allowed to leave a comment. Anonymous users can only upvote if you have that option enabled under the Guide settings.  You would need to create eith...

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• Brett Bowser
• Created September 13, 2023 14:34
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Copenhagen Theme - Home Page Accordions

Hey Devin, Great question! There are safe HTML tags and attributes that are allowed to be put in your articles by default. Other tags and attributes that are outside of those in the list are consid...

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• Brett Bowser
• Created September 13, 2023 14:25
• 0 votes