Brett Bowser
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Total activity2319
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Last activity
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Followed by24 users
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Recent activity by Brett Bowser-
Top Tips of 2022
2022 was a big year here at Zendesk! We built new things, enhanced current things, and announced even more innovations to come. And with all of this news, it is time to share some of our top tips w...
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Index of Zendesk Community discussion topics
Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you have further questions about what should go where, feel free to ask in the comme...
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Improvements to your Zendesk Support experience
Hello Zendesk Community!Last fall, we announced some changes to the Zendesk customer support experience. The goal of these changes was to serve you in a more personalized and efficient manner. This...
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Improve escalation workflows using macros
Hi everyone! During my time working with our customers I have seen pain points come up regarding internal escalation processes and how this can lead to a poor experience between both agents and end...
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How to allow email target responses to thread into existing ticket
Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an external source using email targets. Natively, when the external source replies to...
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Zendesk Community Code of Conduct
Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited that you’re here - we all benefit from a healthy, vibrant community, and we v...
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Product Feedback Post Template
Post Title: Support Order Pizza Button Feature Request Summary: [Zendesk Support should have a button (like the help button) that would let you order pizza from the nearest location. I saw th...
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Product feedback guidelines & how to write a good feedback post
Welcome to the Admin Center Product Feedback Topic! No one knows our products better than you, our users. We love hearing about how you use our tools and what would make them better. This topic i...
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Product feedback guidelines & how to write a good feedback post
Welcome to the Developer Platform Product Feedback Topic! No one knows our products better than you, our users. We love hearing about how you use our tools and what would make them better. This t...
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Product feedback guidelines & how to write a good feedback post
Welcome to the Zendesk Apps Product Feedback Topic! No one knows our products better than you, our users. We love hearing about how you use our tools and what would make them better. This topic i...