Brett Bowser
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Total activity2678
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Followed by36 users
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Recent activity by Brett Bowser-
Zendesk Relate 2024 early bird signups are now open!
Get your early access pass! We're excited to announce that Zendesk Relate 2024 is scheduled for April 16-18 in the city of Las Vegas! Want to be the first in line? Join our early bird list today t...
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Early Access Program: Quick reports using natural language processing
Hello community! We're thrilled to share that we're working on an exciting new feature for Zendesk Explore - Quick reports powered by natural language processing. This feature aims to transform the...
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Beta announcement: Organizational Merge
We're excited to announce that, in response to significant customer feedback in the following thread; Ability to merge organizations , we've launched the Organizational Merge Open Beta! This new fe...
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Zendesk Explore update: Additional Explore metrics to drill down into first reply for messaging channels
We are thrilled to announce the introduction of new metrics to the Zendesk Messaging prebuilt dashboard and the Messaging tickets dataset. These improvements aim to provide deeper insights into the...
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Announcing our new Success with Zendesk discussion space!
Hey Zendesk Community! Today we are launching a new discussion space where Zendesk experts from our Customer Success team will share insights and best practices, and other users will share their ex...
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Early Access Program: Using generative AI to expand help center content
Hello fellow community members! Zendesk has launched an Early Access Program (EAP) for its innovative AI-powered text expansion feature in the Knowledge Base. The feature utilizes OpenAI’s advanced...
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Event Announcement: What's New at Zendesk 11/8/23
Hello community! Join us for What’s New at Zendesk on November 8th at 10am PDT/1pm ET as we take you on a journey through the year's top developments at Zendesk. Wrapping Up 2023: The Top 5 Innova...
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Early Access Program: Configuring the conversation flow and composer location in tickets
Happy Monday my fellow community friends! I'm excited to share that we have launched an new early access program for Enterprise users which now provides the ability to optimize the conversation flo...
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Community Announcement: Zendesk's New Explore Dashboard Builder Transition
Hey Zendesk community, We're introducing a new Explore Dashboard Builder for a simpler and more user-friendly dashboard creation experience. The transition will start no sooner than Q1 2024 and wil...
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Contextual Workspaces Update: Launch of Knowledge Settings in Contextual Workspaces
Happy Monday community friends! We're launching a new feature, Knowledge Settings in Contextual Workspaces, from October 13 to October 20, 2023. This update allows you to set up different default f...