Brett Elliott

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: allow custom fields to display in Key Details on the customer profile page

Hello Mark and Mistyamber, I'm Brett, one of the Product Managers responsible for Zendesk's UI configuration. It's great to meet you both, and I'm excited to share some updates with you. I'm please...

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• Brett Elliott
• Edited May 01, 2023 06:03
• 1 vote

1. People
2. People advice and troubleshooting
3. Can I disable the welcome email notification for new end users?

Hi Nicole,  I've moved on from the team who owns this issue. Let me introduce you to the wonderful James Hanley who will be able to provide an update on this change.

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• Brett Elliott
• Created April 06, 2023 01:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

Thanks for reaching out, JJ Breen. I've moved on from the team who looks after Identities and the Customer Profile Page. Let me introduce you to the wonderful James Hanley who will be able to comme...

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• Brett Elliott
• Created April 06, 2023 01:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Include User Profile Changes in Audit Log

Hi CJ Johnson, Apologies for the tardy reply. I took some leave over the holidays.  These events are owned by different teams. I've spoken Ashwin Raju who owns Custom User Fields, they don't have a...

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• Brett Elliott
• Edited January 23, 2023 00:47
• 0 votes

1. People
2. People advice and troubleshooting
3. Can I disable the welcome email notification for new end users?

Hi all,  Firstly, thank you for your patience. Though I can't commit to a date yet, I do have good news. We are going to add a setting that allows admins to stop these welcome emails from being sen...

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• Brett Elliott
• Created November 28, 2022 04:42
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Include User Profile Changes in Audit Log

CJ Johnson, apologies for it taking so long to get back to you! I just performed a quick test and it looks like changes to all standard user fields are firing audit log events.  Would you mind lett...

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• Brett Elliott
• Created November 04, 2022 03:42
• 0 votes

1. People
2. ...
3. End users and organizations
4. Adding custom fields to users

Hi Mgo Dono,  Is there a way to create a ticket field and sync the user fields into the ticket section? Not natively in Zendesk. I have seen some Zendesk customers achieve user <> ticket field sy...

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• Brett Elliott
• Created October 19, 2022 23:03
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hi Jordan Moore,  This is a problem that we are exploring right now. Would you mind if I reached out to you directly to discuss further? I'd be very interested to learn more about your needs in thi...

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• Brett Elliott
• Created September 20, 2022 04:56
• 0 votes

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

Hi Mohit Saigal, Thanks for your questions.  Agents and Admins can suspend users. Suspended users can't sign in and any new support requests you receive from that user are sent to the suspended tic...

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• Brett Elliott
• Created September 16, 2022 05:22
• 0 votes

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

Tommy (Anatolii Binkovskyi), the fix for the Verify bug has been released. Thanks again for pointing that out. 

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• Brett Elliott
• Created September 07, 2022 04:40
• 1 vote