Brian Arvy

1. Community
2. Feedback - Ticketing System (Support)
3. Warm Transfer Chats in Agent Workspace

Hi Katie!  We understand how this is important for you, however, this feature is still not available yet on the product and is still currently a limitation in the Agent Workspace. We appreciate the...

• View comment
• Brian Arvy
• Created February 21, 2022 06:52
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

Hi Elyashiv,  This feature is already deployed and you must meet the requirements to enable continuous conversation via email. Regarding your other question, once you enable Messaging, Chat in the ...

• View comment
• Brian Arvy
• Created January 05, 2022 08:01
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. I'm unable to access Flow Builder

Hi Nicole, I have created a ticket on your behalf to assist you further regarding your concern. You will be receiving an email notification about the updates on that ticket.

• View comment
• Brian Arvy
• Created November 23, 2021 04:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. End users permissions for org tickets access are not working

Hi Sandip Devarkonda, Thank you for posting your concern here in our community. We have created a ticket on your behalf. The ticket number is 9726836. I will respond to this concern via email and i...

• View comment
• Brian Arvy
• Created November 04, 2021 05:09
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Rich text formatting options reference

Hi John, You can refer to this community post and reverse the solution provided by one of our colleagues. Make email chain look like normal email Hope that helps!

• View comment
• Brian Arvy
• Created July 07, 2021 04:21
• 0 votes