
Bri Fitzgerald
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Total activity61
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Last activity
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Member since
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Following0 users
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Votes21
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Activity overview
Latest activity by Bri Fitzgerald-
Bri Fitzgerald created an article,
Can I manually redact information in a messaging ticket?
Question A customer sent sensitive information in a messaging ticket. Can I manually redact the information in a messaging ticket? Answer Yes, you can manually redact information from messaging ti...
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Bri Fitzgerald created an article,
Error: Failed to save security settings
Issue symptoms After attempting to save changes within the Account > Security settings in Admin Center, I receive the error: Failed to save security settings. Resolution steps This error indicates...
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Bri Fitzgerald created an article,
Explore recipe: Messaging tickets by channel
What's my plan? In this recipe, you'll learn how to create a report for messaging tickets by the ticket channel. Tip: You can also use the Ticket channel attribute as a data filter in any report t...
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Bri Fitzgerald created an article,
Chat server error: Try to refresh chat now
Question Why do I get the Chat server error: Try to refresh chat now. If that doesn't work, ask your Admin to contact Zendesk... followed by a string of random letters and numbers? Answer The Chat...
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Bri Fitzgerald created an article,
Does Zendesk Text support hosted numbers?
Question My team would like to host SMS functionality within Zendesk while keeping voice functionality with our number's external carrier. Does Text support hosted numbers? Answer No, Text does not...
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Bri Fitzgerald commented,
Hey there! In order to accomplish this, you'll need to use custom code*. Within Guide Admin, navigate to Customize Design > Customize > Edit code and click style.css. Search for the .blocks-item-ti...
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Bri Fitzgerald commented,
Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can...
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Bri Fitzgerald commented,
Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older communi...
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Bri Fitzgerald commented,
Brian, thanks for the edit. Glad you were able to find that setting. For anyone else that's curious, the steps to enable or disable the Organizations page can be found in our article About the Orga...
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Bri Fitzgerald commented,
Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the...