Bri Fitzgerald

Zendesk Customer Care

Total activity

61
Last activity

June 05, 2023 15:53
Member since

April 14, 2021 00:34
Following

0 users
Followed by

0 users
Votes

21
Subscriptions

13

Activity overview

Latest activity by Bri Fitzgerald

Bri Fitzgerald created an article, May 16, 2023 14:38
Can I manually redact information in a messaging ticket?
Question A customer sent sensitive information in a messaging ticket. Can I manually redact the information in a messaging ticket? Answer Yes, you can manually redact information from messaging ti...
- Bri Fitzgerald
- Edited June 08, 2023 14:52
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald created an article, April 24, 2023 15:23
Error: Failed to save security settings
Issue symptoms After attempting to save changes within the Account > Security settings in Admin Center, I receive the error: Failed to save security settings. Resolution steps This error indicates...
- Bri Fitzgerald
- Edited May 03, 2023 08:43
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald created an article, January 27, 2023 16:47
Explore recipe: Messaging tickets by channel
What's my plan? In this recipe, you'll learn how to create a report for messaging tickets by the ticket channel. Tip: You can also use the Ticket channel attribute as a data filter in any report t...
- Bri Fitzgerald
- Edited April 11, 2023 20:39
- 0 followers
- 0 comments
- 0 votes
Bri Fitzgerald created an article, November 11, 2022 16:58
Chat server error: Try to refresh chat now
Question Why do I get the Chat server error: Try to refresh chat now. If that doesn't work, ask your Admin to contact Zendesk... followed by a string of random letters and numbers? Answer The Chat...
- Bri Fitzgerald
- Edited November 30, 2022 15:31
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald created an article, May 18, 2022 20:47
Does Zendesk Text support hosted numbers?
Question My team would like to host SMS functionality within Zendesk while keeping voice functionality with our number's external carrier. Does Text support hosted numbers? Answer No, Text does not...
- Bri Fitzgerald
- Edited February 03, 2023 16:05
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald commented, April 09, 2022 20:21
Hey there! In order to accomplish this, you'll need to use custom code*. Within Guide Admin, navigate to Customize Design > Customize > Edit code and click style.css. Search for the .blocks-item-ti...
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- Bri Fitzgerald
- Created April 09, 2022 20:21
- 0 votes
Bri Fitzgerald commented, March 26, 2022 21:03
Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can...
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- Bri Fitzgerald
- Created March 26, 2022 21:03
- -1 votes
Bri Fitzgerald commented, March 19, 2022 22:09
Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older communi...
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- Bri Fitzgerald
- Created March 19, 2022 22:09
- 0 votes
Bri Fitzgerald commented, March 15, 2022 16:26
Brian, thanks for the edit. Glad you were able to find that setting. For anyone else that's curious, the steps to enable or disable the Organizations page can be found in our article About the Orga...
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- Bri Fitzgerald
- Created March 15, 2022 16:26
- 0 votes
Bri Fitzgerald commented, March 05, 2022 15:42
Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the...
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- Bri Fitzgerald
- Created March 05, 2022 15:42
- 0 votes