Bri Fitzgerald

Zendesk Customer Care

Total activity

50
Last activity

February 02, 2023 20:12
Member since

April 14, 2021 00:34
Following

0 users
Followed by

0 users
Votes

11
Subscriptions

14

Activity overview

Latest activity by Bri Fitzgerald

Bri Fitzgerald created an article, January 27, 2023 16:47
Explore recipe: Messaging tickets by channel
In this recipe, you'll learn how to create a report for messaging tickets by the ticket channel. What you'll need Skill level: Moderate Time Required: 20 minutes Zendesk Explore Professional...
- Bri Fitzgerald
- Edited January 30, 2023 16:21
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald created an article, November 11, 2022 16:58
Chat server error: Try to refresh chat now
Question Why do I get the Chat server error: Try to refresh chat now. If that doesn't work, ask your Admin to contact Zendesk... followed by a string of random letters and numbers? Answer The Chat...
- Bri Fitzgerald
- Edited November 30, 2022 15:31
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald created an article, May 18, 2022 20:47
Does Zendesk Text support hosted numbers?
Question My team would like to host SMS functionality within Zendesk while keeping voice functionality with our number's external carrier. Does Text support hosted numbers? Answer No, Text does not...
- Bri Fitzgerald
- Edited February 03, 2023 16:05
- 1 follower
- 0 comments
- 0 votes
Bri Fitzgerald commented, April 09, 2022 20:21
Hey there! In order to accomplish this, you'll need to use custom code*. Within Guide Admin, navigate to Customize Design > Customize > Edit code and click style.css. Search for the .blocks-item-ti...
- View comment
- Bri Fitzgerald
- Created April 09, 2022 20:21
- 0 votes
Bri Fitzgerald commented, March 26, 2022 21:03
Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can...
- View comment
- Bri Fitzgerald
- Created March 26, 2022 21:03
- 0 votes
Bri Fitzgerald commented, March 19, 2022 22:09
Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older communi...
- View comment
- Bri Fitzgerald
- Created March 19, 2022 22:09
- 0 votes
Bri Fitzgerald commented, March 15, 2022 16:26
Brian, thanks for the edit. Glad you were able to find that setting. For anyone else that's curious, the steps to enable or disable the Organizations page can be found in our article About the Orga...
- View comment
- Bri Fitzgerald
- Created March 15, 2022 16:26
- 0 votes
Bri Fitzgerald commented, March 05, 2022 15:42
Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the...
- View comment
- Bri Fitzgerald
- Created March 05, 2022 15:42
- 0 votes
Bri Fitzgerald commented, February 24, 2022 16:19
Hey Clara! I'm grateful for your patience. Currently there's no way to lock a topic, but I agree that would be a useful feature. I did find a Feature Request from another Zendesk user Request: Add ...
- View comment
- Bri Fitzgerald
- Created February 24, 2022 16:19
- 0 votes
Bri Fitzgerald commented, February 23, 2022 21:25
Hey Jake! I've replied in your ticket to get some more information. For anyone else that's following this, I'll be sure to report back once I learn more.
- View comment
- Bri Fitzgerald
- Created February 23, 2022 21:25
- 0 votes