Bri Fitzgerald
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Total activity43
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes6
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Subscriptions14
Activity overview
Latest activity by Bri Fitzgerald-
Bri Fitzgerald created an article,
Does Zendesk Text support hosted numbers?
Question My team would like to host SMS functionality within Zendesk while keeping voice functionality with our number's external carrier. Does Text support hosted numbers? Answer No, Text does not...
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Bri Fitzgerald commented,
Hey there! In order to accomplish this, you'll need to use custom code*. Within Guide Admin, navigate to Customize Design > Customize > Edit code and click style.css. Search for the .blocks-item-ti...
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Bri Fitzgerald commented,
Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can...
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Bri Fitzgerald commented,
Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older communi...
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Bri Fitzgerald commented,
Brian, thanks for the edit. Glad you were able to find that setting. For anyone else that's curious, the steps to enable or disable the Organizations page can be found in our article About the Orga...
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Bri Fitzgerald commented,
Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the...
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Bri Fitzgerald commented,
Hey Clara! I'm grateful for your patience. Currently there's no way to lock a topic, but I agree that would be a useful feature. I did find a Feature Request from another Zendesk user Request: Add ...
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Bri Fitzgerald commented,
Hey Jake! I've replied in your ticket to get some more information. For anyone else that's following this, I'll be sure to report back once I learn more.
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Bri Fitzgerald commented,
Happy to hear it, Lillian. Let us know if you need anything else!
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Bri Fitzgerald commented,
Hey Lilian! It looks like you're using a custom theme. Does this issue persist within the default Copenhagen theme? To test this, you can install a fresh copy of the Copenhagen theme, and then prev...