Bri Fitzgerald

1. Community
2. Zendesk Suite Q&A
3. How can I increase the font size of Text and description for the category section in help center?

Hey there! In order to accomplish this, you'll need to use custom code*. Within Guide Admin, navigate to Customize Design > Customize > Edit code and click style.css. Search for the .blocks-item-ti...

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• Bri Fitzgerald
• Created April 09, 2022 20:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Search results in the help center are not exact enough.

Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can...

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• Bri Fitzgerald
• Created March 26, 2022 21:03
• -1 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting videos in articles and content blocks

Hey Rich! Youtube doesn't have a responsive embed code, so you'll need to rely on custom coding to resolve this issue; which we are unable to provide support for. However, there is an older communi...

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• Bri Fitzgerald
• Created March 19, 2022 22:09
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Adding multiple article, section, and category templates to your theme

Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the...

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• Bri Fitzgerald
• Created March 05, 2022 15:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. New Community Post Topics

Hey Clara! I'm grateful for your patience. Currently there's no way to lock a topic, but I agree that would be a useful feature. I did find a Feature Request from another Zendesk user Request: Add ...

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• Bri Fitzgerald
• Created February 24, 2022 16:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Mystery Line Breaks (<br />'s) Before Tables in Trigger Emails

Hey Jake! I've replied in your ticket to get some more information. For anyone else that's following this, I'll be sure to report back once I learn more.

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• Bri Fitzgerald
• Created February 23, 2022 21:25
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Managing translations for categories and sections

Happy to hear it, Lillian. Let us know if you need anything else!

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• Bri Fitzgerald
• Created February 15, 2022 15:27
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Managing translations for categories and sections

Hey Lilian! It looks like you're using a custom theme. Does this issue persist within the default Copenhagen theme? To test this, you can install a fresh copy of the Copenhagen theme, and then prev...

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• Bri Fitzgerald
• Created February 12, 2022 15:38
• 0 votes

1. Sell
2. ...
3. Creating tasks and appointments
4. Creating and managing appointments for leads, contacts, and deals

Hey Mark! Calendly is a third-party app, so I'm no expert. However, per their article Connecting your calendar, Calendly can be used with Google, Office 365 or Outlook.com, Outlook desktop for Wind...

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• Bri Fitzgerald
• Created February 10, 2022 14:50
• 0 votes

1. Sell
2. ...
3. Importing and exporting in Sell
4. Exporting data from Zendesk Sell

Hey Roland! Grateful for your patience. This is out of scope for the support we can provide. I would ask that you review the documentation for Sell's Documents API. There's not a simple action in p...

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• Bri Fitzgerald
• Created February 05, 2022 20:27
• 0 votes