Brian Harris
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Activity overview
Latest activity by Brian Harris-
Brian Harris commented,
Hi Sanda- Hopefully this answers your questions: 1) The way our workflow was setup was that open tickets are handled when an agent first comes in for their shift and then periodically throughout th...
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Brian Harris created a post,
Zendesk on Zendesk: Using a Play button-centered workflow
Zendesk on Zendesk is a discussion about a specific topic and how Zendesk Support uses Zendesk. Each topic is written by a member of our Zendesk Customer Support team. This session is about how o...