Carl McDowell

Zendesk Customer Care

Total activity

352
Last activity

March 28, 2023 21:35
Member since

April 14, 2021 00:21
Following

0 users
Followed by

2 users
Votes

193
Subscriptions

109

Activity overview

Latest activity by Carl McDowell

Carl McDowell commented, January 01, 2023 23:42
Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...
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- Carl McDowell
- Created January 01, 2023 23:42
- 0 votes
Carl McDowell commented, November 28, 2022 20:41
Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...
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- Carl McDowell
- Created November 28, 2022 20:41
- 0 votes
Carl McDowell commented, November 18, 2022 04:02
Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...
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- Carl McDowell
- Created November 18, 2022 04:02
- 0 votes
Carl McDowell commented, November 15, 2022 00:03
Hi Hannah,To help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ...
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- Carl McDowell
- Created November 15, 2022 00:03
- 0 votes
Carl McDowell created an article, November 01, 2022 02:24
Service Incident - November 1, 2022 - Support (Agent Workspace, Social Messaging add-on) | Multiple Pods - Unable to send messages via the WhatsApp channel
1. Zendesk updates
2. Service notifications
SUMMARY Between November 01, 2022 from 01:40 UTC to November 08, 2022 19:00 UTC, Zendesk Support customers on multiple pods were unable to send messages through the WhatsApp messaging channel. Thi...
- Carl McDowell
- Edited November 25, 2022 06:43
- 5 followers
- 1 comment
- 0 votes
Carl McDowell commented, October 03, 2022 03:10
Hi Philip,I am not having any issues using the app in my Zendesk account with Agent workspace enabled.And the app still appears to be supported.Can you confirm where you we advised that it is not s...
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- Carl McDowell
- Created October 03, 2022 03:10
- 0 votes
Carl McDowell commented, September 22, 2022 00:20
Hi CJ,The Product team have let me know the email file size limit is 64kb as mentioned on this announcement page:https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enha...
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- Carl McDowell
- Created September 22, 2022 00:20
- 1 vote
Carl McDowell commented, September 19, 2022 06:00
Hi CJ,Let me try reaching out to the product team for the specific email size limit
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- Carl McDowell
- Created September 19, 2022 06:00
- 0 votes
Carl McDowell commented, August 16, 2022 05:25
Hi CJ,We have this article regarding Is there a character limit on ticket comments? which will also relate to the email size limit. The article states: The character limit on ticket comments using...
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- Carl McDowell
- Created August 16, 2022 05:25
- -1 votes
Carl McDowell commented, February 24, 2022 01:42
Hi Yvonne,I've converted your comment into a ticket to have a closer look at the settings in your account to see if we can get to the bottom of what is happening.
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- Carl McDowell
- Created February 24, 2022 01:42
- 0 votes