Carl McDowell
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Last activity
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Activity overview
Latest activity by Carl McDowell-
Carl McDowell created an article,
I'm unable to add a phone number to Web Widget (Classic)
Issue symptoms I have multiple phone numbers, but when configuring Talk in Web Widget (Classic), the number I want to add is not listed under Phone number to display. Resolution steps When you sele...
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Carl McDowell created an article,
Service Incident - September 6, 2023 - Support (Agent Workspace) | Pod 26 & 27 - Delayed Chats and Messaging
SUMMARY On September 06, 2023 from 02:15 UTC to 03:23 UTC, customers may have experienced delays when trying to reach out to Zendesk Advocacy, or receiving responses from our advocates. Custome...
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Carl McDowell commented,
Hi Vaughan,As I mentioned the video test results are not required for Zendesk Talk.The article also states at the end: You can ignore the error: Group Room failed: No stats were able to be recorde...
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Carl McDowell commented,
Hi Carla Siegert,No the video test is not important. You can read more on how to interpret the results from the twilio test here: How do I use the Twilio network test to troubleshoot Talk agent calls?
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Carl McDowell commented,
Hi Marib Aldoais,Our developers have now released this update so you can Previewing theme changes locally.This gives you the ability to work on a theme in your preferred code editor locally and pre...
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Carl McDowell commented,
Hi Jeremy,We have this other article: Managing data storage in your Zendesk accountAnd it is mentioned there:Note: Storage limits do not include Talk recordings, but let me see if we can have this ...
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Carl McDowell commented,
Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...
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Carl McDowell commented,
Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...
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Carl McDowell commented,
We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies If you use body, multiple conse...
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Carl McDowell commented,
Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...