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Carlos Navarro

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Latest activity by Carlos Navarro
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    Carlos Navarro commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Show average reply time

    Hi, Martin. We do have a metric called Requester wait time (min), which measures the number of minutes a ticket spends in the New, Open, and On-hold statuses, which is generally when you're custome...

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