Carlos Rodriguez
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Activity overview
Latest activity by Carlos Rodriguez-
Carlos Rodriguez commented,
Great question! Currently, this is not possible to achieve natively, but you could potentially use dynamic content to get those fields separated. For the dynamic content body, you could set up a L...
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Carlos Rodriguez commented,
Hi Romulo, We do have an article that help you separate each selection value with a level in Explore: Explore recipe: Reporting on nested drop-down fields
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Carlos Rodriguez commented,
What we recommend in this situation is to use the Ticket Import API. The ticket import API lets you backdate ticket and comment dates.I would try to test it in small scale first, to make sure the ...
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Carlos Rodriguez created an article,
Why does the Web Widget (Classic) display no results when attempting to search?
Issue Symptoms Your customers attempt to search your help center for information via the Web Widget (Classic) installed on your website. However, they encounter an error when the search results are...
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Carlos Rodriguez commented,
Hello Anastasia , Thanks for contacting Zendesk customer support! I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voi...