Caroline Kello
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Total activity164
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Last activity
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
Hi Community folks, Thank you so much for sharing your feedback and requests so far! Our team is planning a research study to talk about security needs including 2FA and the Audit Log. You may sign...
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Caroline Kello created a post,
API response examples for the most commonly asked questions
The information in the Access log API is built to answer 3 questions: Who looked at a ticket Who looked at a user profile What searches did an agent make (including the search term) Below are the...
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Caroline Kello commented,
Hi May, your account has now been enabled and you can start making requests to https://[yoursubdomain].zendesk.com/api/v2/access_logs
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Caroline Kello commented,
Since we made this announcement, we’ve received a lot of feedback on our approach to ensure customers’ accounts have all the necessary protections against malicious spam forwarding attacks. While w...
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Caroline Kello commented,
Hi everyone, we’re actively reviewing your comments and feedback. We hear you and are taking your feedback seriously. We’ve updated the announcement to further clarify that placeholder suppression ...
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Caroline Kello created an article,
[UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification
Update: Zendesk has decided to pause the current rollout plan until further notice as we reassess our approach. Since we made this announcement, we’ve received a lot of feedback on our approach to...
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Caroline Kello commented,
I'll wait a little bit until its closer to when we might need it. This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...
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Caroline Kello commented,
Hi Joel! We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being. You're spot on that right now this is an API only offering, whi...
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Caroline Kello commented,
Gotcha. In my test account I can see Audit log events for install and uninstall, and then just Updated events for enable/disable and permission changes with no additional details in the Activity co...
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Caroline Kello commented,
What kind of App changes are you interested in? Setting changes that you can make to the app in Admin Center > Apps and integrations, or something else?