Caroline Kello
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Total activity137
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Last activity
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
As a initial reaction we're hesitant to add this information for two reasons: a) the query result could be massive and we've not investigated the feasibility of adding this type of load, and b) thi...
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Caroline Kello commented,
Hi Chester, thanks so much for this detailed feedback. Let me pass it on to the team first for a quick check but I'll definitely take you up on the offer to chat as well.
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Caroline Kello commented,
Hi Dan, apologies for the delayed response. I've not tested this myself but I assume that as a Zendesk employee accesses the account as another user, any action they take is logged as being taken b...
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Caroline Kello commented,
Added a new bullet point to the Additional information section that calls out that the API supports cursor-based pagination.
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Caroline Kello commented,
Hi Dave, You're absolutely right that Zendesk should never be used as the Actor when the event was the result of an action by a specific user. This is a blocker for any new events that we or other...
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Caroline Kello commented,
Official comment Currently known limitations of the EAP A large part of our frontend uses a tool called GraphQL. For the purposes of this EAP it means that the URL path is obfuscated and we don’t know what was a...
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Caroline Kello created a post,
How do I provide feedback for the Access log API EAP?
Use this community forum We'd like to keep feedback as social and collaborative as possible, so we invite you to follow this community forum too. If we see that there is a topic of general interest...
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Caroline Kello created a post,
How do I sign up for the Access log API EAP?
The Access log API EAP is currently available to customers on any plan with Support Enterprise. We also require that it's a Zendesk Support Admin who registers for this EAP through this EAP sign up...
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Caroline Kello created a post,
What is the Access log API?
The Access log API is a 90 day record of events that captures what an agent has accessed in your account, without necessarily updating, creating or deleting anything. We call these the “read” event...
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Caroline Kello commented,
Hey Charlie 👋 It seems like you need to get in touch with this company that you freelance for and either ask them to set a new password for your account and share that with you, or update your prof...