Caroline Kello

Zendesk Product Manager

Total activity

114
Last activity

December 06, 2021 18:03
Member since

April 14, 2021 00:02
Following

0 users
Followed by

0 users
Votes

21
Subscriptions

49

Activity overview

Latest activity by Caroline Kello

Caroline Kello commented, December 06, 2021 18:03
Hi Thomas, thanks for that! Sorry I got confused between Ticket fields and Ticket forms; we did some recent work into Ticket forms which should capture creation, deletion, modification - but you're...
- View comment
- Caroline Kello
- Created December 06, 2021 18:03
- 0 votes
Caroline Kello commented, December 02, 2021 17:40
Hey Thomas, we should capture updates made to the ticket fields 🧐 Can you tell me which update you made that didn't show in the audit log for you and I can take a closer look?
- View comment
- Caroline Kello
- Created December 02, 2021 17:40
- 1 vote
Caroline Kello commented, November 24, 2021 01:08
Hi everyone, Just wanted to stop by and say that I'm super appreciative of you all taking the time to write down your feedback. Nica (Product Design) and I are reading through everything and will ...
- View comment
- Caroline Kello
- Created November 24, 2021 01:08
- 0 votes
Caroline Kello commented, November 22, 2021 22:50
Khajik Khajadourian The user that was changed will be displayed in the Item column; there's no way to filter by this column at the moment but that work is being discussed and designed at the moment...
- View comment
- Caroline Kello
- Created November 22, 2021 22:50
- 0 votes
Caroline Kello commented, November 11, 2021 19:45
Official comment
Hi folks, just here to let you know that updates to the User profile and updates to Organisations are now available in the audit log.
- View comment
- Caroline Kello
- Created November 11, 2021 19:45
- 0 votes
Caroline Kello created a post, November 05, 2021 18:41
Audit log - We want your feedback!
1. Community
2. Feedback - Ticketing System (Support)
Hi Community friends! We've plans to add more filtering options to the Audit log and would like your feedback on how you're using it currently, and how we can help you find the information you're l...
- Caroline Kello
- Edited November 05, 2021 18:49
- 9 followers
- 6 comments
- 0 votes
Caroline Kello created an article, October 21, 2021 11:39
Release Notes through 2020-11-06
1. Zendesk updates
2. Release Notes
Support Stay Signed In checkbox on the login form will be removed on Nov 9, 2020. Talk Embedded Voice The launch of Embedded voice in Zendesk Talk was announced Nov 5. Embedded voice enabl...
- Caroline Kello
- Edited October 26, 2021 08:00
- 12 followers
- 0 comments
- 1 vote
Caroline Kello created an article, October 21, 2021 11:39
Release Notes through 2020-10-30
1. Zendesk updates
2. Release Notes
Sell New [Core Product] Ability to integrate with Exchange 365 contacts and calendars using Microsoft login Fixed Fixed a bug that could have caused some lead conversions to create duplicated ob...
- Caroline Kello
- Edited October 26, 2021 08:01
- 3 followers
- 0 comments
- 0 votes
Caroline Kello created an article, October 16, 2021 03:34
Announcing the deprecation of social account sign-in for agents (EOL)
1. Zendesk updates
2. Announcements
Announced on Deprecated on April 19, 2021 October 18, 2021 This article describes the deprecation of social account sign-in for agents. Although social account sign-in is currently not avai...
- Caroline Kello
- Edited November 08, 2021 17:37
- 5 followers
- 0 comments
- 2 votes
Caroline Kello commented, July 06, 2020 17:29
Thanks for the clarification and feedback, much appreciated!
- View comment
- Caroline Kello
- Created July 06, 2020 17:29
- 0 votes