Caroline Kello
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Total activity171
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes29
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
As mentioned in August, there are two things that we want to address from everyone's comments: suspending a user also applies to the IP address of that user, and extending the current IP restrictio...
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Caroline Kello commented,
Hey folks, stepping back in as Barkha's no longer at Zendesk: we're in active development for supporting OIDC as a custom SSO configuration, alongside SAML and JWT. We'll be opening this up for a p...
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Caroline Kello commented,
Thanks for the ping, Nick. We've set up a recurring sync to discuss how suspending an IP address would work across the different product areas and channels, and how we'd build it. I don't have enou...
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Caroline Kello created an article,
Announcing the Access Log API to monitor agent activity in your Zendesk account
Announced on Rollout on October 4, 2023 October 4, 2023 We're excited to announce the release of the Access Log API, designed to enhance the data security and administrative control of your...
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Caroline Kello commented,
Hi Heather, Views should already be available to filter by (screenshot from my test account below). Does it not show for you? Even if you type in the word "view" in the Type dropdown?
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Caroline Kello commented,
Hey folks, I'm Caroline - one of the PMs at Zendesk working in the Trust and Safety group 👋 Thanks for raising this topic and for all the feedback that you've left. I agree that there's probably tw...
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Caroline Kello created an article,
Insights from the Permissions & Audit Log PM Roundtable Community Event - July '23
On July 27, the Zendesk Community hosted our latest PM Roundtable where the product team connected with community members to hear and address feedback on Permissions & Audit Logs in Zendesk. After ...
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Caroline Kello commented,
👋 I believe we're able to handle a fairly large number of SSO options, let us know if you run into any issues while setting things up.
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Caroline Kello created an article,
Announcing single sign-on (SSO) improvements
Announced on Rollout starts Rollout ends July 31, 2023 July 31, 2023 August 7, 2023 Earlier this year, we announced that Zendesk now gives you the flexibility to allow multiple sign-in meth...
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Caroline Kello commented,
Hello everyone! We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on July 27 at 11AM CDT for our PM Roundtable on Permissions and Audit lo...