Cath Bedon
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Last activity
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Activity overview
Latest activity by Cath Bedon-
Cath Bedon created an article,
Nothing happens when clicking on one of My Dashboard widgets
Issue symptoms I have several widgets set up on My Dashboard. When I click on the My Smart Lists widget, nothing happens. Resolution steps This error is likely caused by a corrupted cookie in your ...
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Cath Bedon created an article,
Why can’t I use other custom fields in the Group by dropdown field?
Question I'm trying to use a custom field as a Group by when creating a widget. Why is it not showing up from the dropdown field? Answer Custom fields cannot be used as a Group by attribute when cr...
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Cath Bedon created an article,
How can I change the name "Answer Bot" in the messaging Web Widget?
Question How can I change the name "Answer Bot" in the messaging Web Widget window? Answer Follow the steps below to customize the name of the bot in the messaging widget. To update a bot’s name ...
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Cath Bedon created an article,
Why am I getting an error "Couldn't load messages" when embedding the Web Widget script to Google sites?
Question I received the following error when trying to embed the Web Widget script on our Google site: Couldn't load messages. Why is it not working? Answer It's not possible to embed the Zendesk W...
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Cath Bedon created an article,
I don't have the option to delete my deals in Sell
Issue symptoms I don't see the delete option when I try to delete one of my deals. Resolution steps If you do not have the option to do this, reach out to an administrator on your account to update...
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Cath Bedon created an article,
Why are end-user comments showing up as internal notes?
Question When the client replied to an update, their reply became an internal note. Why is that? Answer If the user who comments on the ticket is not the requester or a CCed user, it is expected b...
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Cath Bedon created an article,
Can I remove the Customer status and Prospect status fields from the contacts card?
Question Can I remove the Customer status and Prospect status fields from the contacts card? Answer Both fields are default fields and cannot be removed. For more information, see this article: Und...
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Cath Bedon created an article,
Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
Question Can I customize the Check conditions of my Chat trigger to include both check any of the following conditions and check all of the following conditions? Answer Only one option can be sele...
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Cath Bedon created an article,
Why is the response from agents not included in the comment update?
Question When I respond to a ticket with a public comment, the email that the customer receives doesn't include my response. Why is that? Answer This is because the placeholder used to fill your c...
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Cath Bedon created an article,
Can I send an SMS through the API?
Question Is it possible to send an SMS through the API? Answer No, it is not possible to send an SMS through the API. As a workaround, you can create triggers that will fire Text notifications base...