Cécile

Zendesk Customer Care

Total activity

28
Last activity

September 25, 2023 14:06
Member since

November 24, 2021 16:43
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0 users
Followed by

1 user
Votes

4
Subscriptions

12

Activity overview

Latest activity by Cécile

Cécile commented, September 25, 2023 14:06
Hi Team, I can see you already opened a ticket with us regarding this, thank you! Let's coordinate together there 😉
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- Cécile
- Created September 25, 2023 14:06
- 0 votes
Cécile commented, September 07, 2023 19:43
Hallo Neda, diesbezüglich gibt es kein aktuelles Problem. Wir haben gerade einen Test durchgeführt und die Anhänge können wie erwartet gesendet werden. Ich werde mit Ihnen ein Ticket erstellen, dam...
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- Cécile
- Created September 07, 2023 19:43
- 0 votes
Cécile commented, June 22, 2023 20:24
Hi Renu, MAU stands for Monthly Active User(s):MAUs are a way of calculating monthly usage based on a unique end-user's activity, regardless of channel.A single customer may choose to interact with...
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- Cécile
- Created June 22, 2023 20:24
- 0 votes
Cécile commented, June 22, 2023 20:14
Hi Monika, Sunshine Conversations in Suite has been available since April 2023 to all the customers who have Zendesk Suite Pro+. They can enable the API keys within their Zendesk Admin Center. You ...
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- Cécile
- Created June 22, 2023 20:14
- 0 votes
Cécile commented, May 05, 2023 12:20
Hola 👋🏽 La función WhatsApp Group no es compatible con WhatsApp Business API, esta es una restricción Meta. Un saludo.
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- Cécile
- Created May 05, 2023 12:20
- 0 votes
Cécile commented, April 14, 2023 13:19
Hi James, If you have Zendesk Talk, you'll be able to receive the phone calls within your Zendesk instance.Here is the Article for Zendesk Talk: https://support.zendesk.com/hc/en-us/articles/44088...
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- Cécile
- Created April 14, 2023 13:19
- 1 vote
Cécile commented, April 13, 2023 21:06
Hi James, Once the phone number is connected with WhatsApp Business API, the phone call feature is not available anymore on WhatsApp (Meta restriction). However, you will still be able to receive s...
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- Cécile
- Created April 13, 2023 21:06
- 1 vote
Cécile commented, March 13, 2023 19:08
Hi Georgina 👋🏽 In order to see the display name attached to the phone number on WhatsApp Business API, an Official Business Account is needed. If you connected your phone number via the self servic...
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- Cécile
- Created March 13, 2023 19:08
- 0 votes
Cécile commented, March 09, 2023 19:05
Hey Vedant, You can connect a Talk phone number with WhatsApp Business API. Here are the requirements for the phone numbers. -> The IVR and Voicemail need to be disabled while trying to connect th...
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- Cécile
- Created March 09, 2023 19:05
- 0 votes
Cécile commented, October 31, 2022 18:15
Hola Kevin, Le proporcionamos una respuesta en la conversación existente que tenemos juntos.
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- Cécile
- Created October 31, 2022 18:15
- 0 votes