Cécile
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Last activity
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Votes on activity by Cécile-
Hi James, If you have Zendesk Talk, you'll be able to receive the phone calls within your Zendesk instance.Here is the Article for Zendesk Talk: https://support.zendesk.com/hc/en-us/articles/44088...
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Hi James, Once the phone number is connected with WhatsApp Business API, the phone call feature is not available anymore on WhatsApp (Meta restriction). However, you will still be able to receive s...
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Hi Laura, You could use their webhook to listen to the following triggers and keep a record for yourself:conversation:message:delivery:channel (v2 webhook trigger for message delivery https://docs....
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Hallo Neda, diesbezüglich gibt es kein aktuelles Problem. Wir haben gerade einen Test durchgeführt und die Anhänge können wie erwartet gesendet werden. Ich werde mit Ihnen ein Ticket erstellen, dam...
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Hi Renu, MAU stands for Monthly Active User(s):MAUs are a way of calculating monthly usage based on a unique end-user's activity, regardless of channel.A single customer may choose to interact with...
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Hi Monika, Sunshine Conversations in Suite has been available since April 2023 to all the customers who have Zendesk Suite Pro+. They can enable the API keys within their Zendesk Admin Center. You ...
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Hola 👋🏽 La función WhatsApp Group no es compatible con WhatsApp Business API, esta es una restricción Meta. Un saludo.
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Hi Georgina 👋🏽 In order to see the display name attached to the phone number on WhatsApp Business API, an Official Business Account is needed. If you connected your phone number via the self servic...
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Hey Vedant, You can connect a Talk phone number with WhatsApp Business API. Here are the requirements for the phone numbers. -> The IVR and Voicemail need to be disabled while trying to connect th...
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Hola Kevin, Le proporcionamos una respuesta en la conversación existente que tenemos juntos.