Charles Nadeau
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Recent activity by Charles Nadeau-
Email resources
You have a lot of flexibility in how you use email in Zendesk Support. The email channel works out of the box with no setup necessary. But if you like, you can configure it to make it work the wa...
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Getting started with Guide for your help center: Setting up
Guide enables you to provide end users with a complete self-service support option and empowers agents to better help customers. Using Guide you can create a help center that includes: Branded ...
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Help center guide for end users
The help center is designed to provide end users with a complete self-service support option. They can get information from the knowledge base or turn to the community, if available, for answers....
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Implementing simplified email threading for email applications
Note: If your account was created on or after June 15, 2022, you already have simplified email threading in your account. Zendesk introduced simplified email threading on June 15, 2022 to mak...
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Understanding simplified email threading
Note: If your account was created before June 15, 2022, you have the original email threading experience. To switch to the simplified threading experience, see Implementing simplified email thr...
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Digitally signing your email with DKIM
It's easy for some people to spoof email -- that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from Zendesk to prove that an ema...
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Enabling JWT single sign-on
Fastpath: Admin Center > Account > Security > Single sign-on Single sign-on is a mechanism that allows you to authenticate users in your systems and subsequently t...
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Managing two-factor authentication (2FA)
Fastpath: Admin Center > Account > Security > Advanced Two-factor authentication provides another layer of security to your Zendesk account by requiring ...
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Forwarding an email message to your support address
If your customers occasionally send support requests to your email address instead of your support address, you can forward the email to the support address. By forwarding the email, a ...
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Publishing and syncing copies of articles in Help Center with the API
Out of the box, Help Center doesn't support publishing one article in multiple locations. Using the Help Center API, however, you or a technically minded colleague can build a small application tha...