Charlotte

Zendesk Customer Care

Total activity

89
Last activity

September 28, 2022 07:54
Member since

April 14, 2021 00:38
Following

0 users
Followed by

0 users
Votes

10
Subscriptions

43

Activity overview

Latest activity by Charlotte

Charlotte commented, September 28, 2022 07:54
Post-mortem published 28 September 2022.
- View comment
- Charlotte
- Created September 28, 2022 07:54
- 0 votes
Charlotte commented, September 26, 2022 11:34
Post-mortem published 26 September, 2022
- View comment
- Charlotte
- Created September 26, 2022 11:34
- 0 votes
Charlotte commented, September 05, 2022 07:54
Post-Mortem published September 05, 2022
- View comment
- Charlotte
- Created September 05, 2022 07:54
- 0 votes
Charlotte created an article, July 12, 2022 09:52
Service Incident - July 12, 2022 - Support | All Pods - API Issues
1. Zendesk updates
2. Service notifications
Summary On July 12, 2022 from 02:30 UTC to 07:44 UTC, customers using the Support API to create or update users may have been presented with a 500 ‘Internal server error’ message. Timeline 09:52 U...
- Charlotte
- Edited August 09, 2022 15:41
- 4 followers
- 1 comment
- 0 votes
Charlotte created an article, June 29, 2022 14:40
Service Incident - June 29, 2022 - All Products | All Pods - Zendesk access errors
1. Zendesk updates
2. Service notifications
SUMMARYOn June 29, 2022, between 14:20 UTC and 14:32 UTC, Zendesk customers experienced access denied issues to multiple Zendesk products across all Pods. 15:10 UTC | 08:10 PT The issue impacti...
- Charlotte
- Edited July 04, 2022 09:24
- 19 followers
- 1 comment
- 0 votes
Charlotte created an article, June 16, 2022 09:34
Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
1. Zendesk updates
2. Service notifications
Zendesk will perform critical maintenance which will impact performance for customers on all pods on Saturday, July 16, 2022 during the times listed below. Date POD Start Time End Time ...
- Charlotte
- Edited June 16, 2022 10:50
- 5 followers
- 0 comments
- -1 votes
Charlotte created an article, June 15, 2022 11:31
Service Incident - June 15, 2022 - All Services | Multiple Pods - 502 Bad Gateway errors
1. Zendesk updates
2. Service notifications
Summary On June 15, 2022 from 10:21 UTC to 11:38 UTC, Zendesk customers in the India region experienced increased network errors affecting their usage of all Zendesk products. Timeline 11:31 UTC | ...
- Charlotte
- Edited June 22, 2022 14:36
- 4 followers
- 1 comment
- 0 votes
Charlotte commented, May 19, 2022 12:50
Hallo Benedikt,Damit die Organisationszuordnung automatisch funktioniert muss die Email Adresse des Anfragenden bestätigt sein. Wenn die Email Adresse des Anfragenden bestätigt ist, diese/r aber no...
- View comment
- Charlotte
- Created May 19, 2022 12:50
- 0 votes
Charlotte commented, May 19, 2022 09:36
Hallo Michael, Wenn Sie sich auf einem von Zendesk verwalteten Account befinden, ist es erwartet, dass Sie sich möglicherweise erst an Ihren Kundenbetreuer aus dem Vertriebsteam wenden müssen, um Ä...
- View comment
- Charlotte
- Created May 19, 2022 09:36
- 1 vote
Charlotte commented, April 13, 2022 13:26
Hallo Judith, Vielen Dank für die Frage, ich werde dir hierfür ein Ticket erstellen und mich darüber bei dir melden. Viele Grüße
- View comment
- Charlotte
- Created April 13, 2022 13:26
- 0 votes