
Charlotte
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Total activity124
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes11
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Subscriptions58
Activity overview
Latest activity by Charlotte-
Charlotte created an article,
Scheduled Maintenance - July 26 & 27, 2023 | All Pods - Agent Workspace Chat & Messaging
Zendesk will perform critical maintenance which will impact performance for customers on all pods on July 26th and 27th, 2023, during different times listed here. Affected products: Agent Workspace...
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Charlotte commented,
Post-mortem edited 15 June, 2023.
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Charlotte commented,
Post-mortem published 29 May, 2023
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Charlotte commented,
Post-mortem published May 10, 2023
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Charlotte created an article,
Service Incident - May 2, 2023 - Support | Pod 17 - Issue with loading chats and tickets
Summary Between May 2, 2023 from 07:00 UTC to 15:45 UTC, and May 03, 2023 between 06:05 UTC and 14:55 UTC, Zendesk Support customers on Pod 17 experienced performance issues and the inability to lo...
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Charlotte created an article,
Service Incident - April 26, 2023 - All Products | Pods 19, 20, 27 and 29 - 5XX errors
SUMMARY On April 26, 2023 from 12:38 UTC to 15:15 UTC, customers across Pods 19, 20, 27 and 29 were experiencing intermittent 5xx errors across multiple products. Timeline 14:55 UTC | 07:55 PTWe ar...
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Charlotte created an article,
Scheduled Maintenance - May 29 & 30, 2023 | All Pods - Answer Bot (new Zendesk bots)
Zendesk will perform critical maintenance which will impact performance for customers on all Pods on May 29 and 30, 2023, during the times listed below. Affected products: Answer Bot (new Zendesk ...
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Charlotte commented,
Post-mortem published 29 March, 2023
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Charlotte commented,
Post-mortem published 23 March, 2023
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Charlotte created an article,
Service Incident - March 22, 2023 - ZBot Widget - Issues contacting Zendesk Advocacy Customer Support
SUMMARY On March 22, 2023 from 07:59 UTC to 11:12 UTC, English speaking customers experienced issues contacting Zendesk Advocacy Customer Support via the ZBot Widget, and had to use the web form as...