Charlotte

Zendesk Customer Care

Total activity

124
Last activity

September 19, 2023 12:23
Member since

April 14, 2021 00:38
Following

0 users
Followed by

4 users
Votes

11
Subscriptions

58

Activity overview

Latest activity by Charlotte

Charlotte created an article, June 29, 2023 11:43
Scheduled Maintenance - July 26 & 27, 2023 | All Pods - Agent Workspace Chat & Messaging
1. Zendesk updates
2. Service notifications
Zendesk will perform critical maintenance which will impact performance for customers on all pods on July 26th and 27th, 2023, during different times listed here. Affected products: Agent Workspace...
- Charlotte
- Edited July 27, 2023 08:25
- 26 followers
- 1 comment
- 3 votes
Charlotte commented, June 12, 2023 16:44
Post-mortem edited 15 June, 2023.
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- Charlotte
- Created June 12, 2023 16:44
- 0 votes
Charlotte commented, May 29, 2023 16:11
Post-mortem published 29 May, 2023
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- Charlotte
- Created May 29, 2023 16:11
- 0 votes
Charlotte commented, May 10, 2023 10:24
Post-mortem published May 10, 2023
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- Charlotte
- Edited May 10, 2023 10:25
- 0 votes
Charlotte created an article, May 02, 2023 10:02
Service Incident - May 2, 2023 - Support | Pod 17 - Issue with loading chats and tickets
1. Zendesk updates
2. Service notifications
Summary Between May 2, 2023 from 07:00 UTC to 15:45 UTC, and May 03, 2023 between 06:05 UTC and 14:55 UTC, Zendesk Support customers on Pod 17 experienced performance issues and the inability to lo...
- Charlotte
- Edited May 19, 2023 08:42
- 8 followers
- 1 comment
- 0 votes
Charlotte created an article, April 26, 2023 14:58
Service Incident - April 26, 2023 - All Products | Pods 19, 20, 27 and 29 - 5XX errors
1. Zendesk updates
2. Service notifications
SUMMARY On April 26, 2023 from 12:38 UTC to 15:15 UTC, customers across Pods 19, 20, 27 and 29 were experiencing intermittent 5xx errors across multiple products. Timeline 14:55 UTC | 07:55 PTWe ar...
- Charlotte
- Edited May 10, 2023 10:24
- 8 followers
- 1 comment
- -3 votes
Charlotte created an article, April 12, 2023 10:56
Scheduled Maintenance - May 29 & 30, 2023 | All Pods - Answer Bot (new Zendesk bots)
1. Zendesk updates
2. Service notifications
Zendesk will perform critical maintenance which will impact performance for customers on all Pods on May 29 and 30, 2023, during the times listed below. Affected products: Answer Bot (new Zendesk ...
- Charlotte
- Edited May 23, 2023 12:57
- 5 followers
- 2 comments
- 0 votes
Charlotte commented, March 29, 2023 09:40
Post-mortem published 29 March, 2023
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- Charlotte
- Created March 29, 2023 09:40
- 0 votes
Charlotte commented, March 23, 2023 12:52
Post-mortem published 23 March, 2023
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- Charlotte
- Created March 23, 2023 12:52
- 0 votes
Charlotte created an article, March 22, 2023 12:00
Service Incident - March 22, 2023 - ZBot Widget - Issues contacting Zendesk Advocacy Customer Support
1. Zendesk updates
2. Service notifications
SUMMARY On March 22, 2023 from 07:59 UTC to 11:12 UTC, English speaking customers experienced issues contacting Zendesk Advocacy Customer Support via the ZBot Widget, and had to use the web form as...
- Charlotte
- Edited April 28, 2023 02:40
- 6 followers
- 1 comment
- 0 votes