Charlotte

Zendesk Customer Care

Total activity

100
Last activity

January 27, 2023 12:44
Member since

April 14, 2021 00:38
Following

0 users
Followed by

0 users
Votes

10
Subscriptions

50

Activity overview

Latest activity by Charlotte

Charlotte commented, January 03, 2023 09:12
Post-mortem published January 2, 2023
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- Charlotte
- Created January 03, 2023 09:12
- 0 votes
Charlotte commented, December 14, 2022 15:56
Post-mortem published December 14, 2022
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- Charlotte
- Created December 14, 2022 15:56
- 0 votes
Charlotte created an article, December 06, 2022 12:57
Service Incident - December 6, 2022 - Sell | All Pods - Sell not loading
1. Zendesk updates
2. Service notifications
SUMMARY On December 06, 2022 from 12:33 UTC to 12:57 UTC, some customers experienced issues loading or accessing Zendesk Sell. Timeline 12:57 UTC | 04:57 PT We are actively investigating reports of...
- Charlotte
- Edited December 14, 2022 15:55
- 1 follower
- 1 comment
- 0 votes
Charlotte created an article, October 17, 2022 10:48
[CANCELLED] Scheduled Maintenance - December 4, 2022 - All Pods - Chat & Messaging Reliability Maintenance
1. Zendesk updates
2. Service notifications
[UPDATE] This maintenance has been rescheduled as follows: Scheduled Maintenance - January 29, 2023 - All Pods - Chat & Messaging Reliability Maintenance. Zendesk will perform critical maintenance ...
- Charlotte
- Edited January 04, 2023 10:14
- 14 followers
- 3 comments
- 1 vote
Charlotte commented, September 28, 2022 07:54
Post-mortem published 28 September 2022.
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- Charlotte
- Created September 28, 2022 07:54
- 0 votes
Charlotte commented, September 26, 2022 11:34
Post-mortem published 26 September, 2022
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- Charlotte
- Created September 26, 2022 11:34
- 0 votes
Charlotte commented, September 05, 2022 07:54
Post-Mortem published September 05, 2022
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- Charlotte
- Created September 05, 2022 07:54
- 0 votes
Charlotte created an article, July 12, 2022 09:52
Service Incident - July 12, 2022 - Support | All Pods - API Issues
1. Zendesk updates
2. Service notifications
Summary On July 12, 2022 from 02:30 UTC to 07:44 UTC, customers using the Support API to create or update users may have been presented with a 500 ‘Internal server error’ message. Timeline 09:52 U...
- Charlotte
- Edited August 09, 2022 15:41
- 4 followers
- 1 comment
- 0 votes
Charlotte created an article, June 29, 2022 14:40
Service Incident - June 29, 2022 - All Products | All Pods - Zendesk access errors
1. Zendesk updates
2. Service notifications
SUMMARYOn June 29, 2022, between 14:20 UTC and 14:32 UTC, Zendesk customers experienced access denied issues to multiple Zendesk products across all Pods. 15:10 UTC | 08:10 PT The issue impacti...
- Charlotte
- Edited July 04, 2022 09:24
- 18 followers
- 1 comment
- 0 votes
Charlotte created an article, June 16, 2022 09:34
Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
1. Zendesk updates
2. Service notifications
Zendesk will perform critical maintenance which will impact performance for customers on all pods on Saturday, July 16, 2022 during the times listed below. Date POD Start Time End Time ...
- Charlotte
- Edited June 16, 2022 10:50
- 5 followers
- 0 comments
- -1 votes