Cheeny Aban
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Total activity558
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Last activity
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Member since
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Following0 users
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Followed by11 users
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Votes1
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Activity overview
Latest activity by Cheeny Aban-
Cheeny Aban commented,
Hi Whitney, Is that a purchased number? If the number has been deleted for more than 72 hours, it is possible that it has been recycled and is no longer available.
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Cheeny Aban commented,
Hi Nate, I can see that a colleague is already working on this issue. Rest assured that we'll do our best to identify the root cause of the incident.
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Cheeny Aban commented,
Hi Sari, You can add a tag under the user profile and use it as a condition to exclude the agent from the trigger. In addition, you can add all your light agents under one organization, add a tag t...
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Cheeny Aban commented,
Hi Jeremy, As of the moment, Explore uses the Timezone in your user profile. This timezone is used by dashboards, dashboard content, dashboard exports, the dashboard email delivery trigger time, re...
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Cheeny Aban commented,
Hi Gravity CX, I can see that one of our Engineers was able to assist you regarding your Support Request. Thank you again for sending feedback! We appreciate it.
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Cheeny Aban commented,
Hi Keegan, Thank you for posting on our Community. As of the moment, that is not yet part of our FRT calculations that you can report on using Explore but that will be a good addition so I've marke...
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Cheeny Aban commented,
Hi Mark, Do you have an Explore Report where you are seeing an issue regarding ticket groups? If yes, I would suggest that you initiate a conversation with us so one of our Experts will be able to ...
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Cheeny Aban commented,
Hi Admin, As of the moment, the agent log in time and periods are not yet part of Explore Datasets. You are correct, on your audit log, you should be able to see the agent log in time, IP address a...
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Cheeny Aban commented,
Hi Maurice, Is there something common with those tickets? If yes, I suggest that you create an Explore report and use that common information like tag, email, and or created date, as a filter to sh...
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Cheeny Aban commented,
Hi Chloe, Unfortunately, this trigger only applies to chat for now. For Messaging, you can map your responses using the Flow Builder. More information can be found here: Using Flow Builder to creat...