
Cheeny Aban
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Recent activity by Cheeny Aban-
Why am I unable to send files in WhatsApp Messaging?
Question Why am I unable to send files in WhatsApp Messaging? Answer In Zendesk, file attachments have limitations for both customers and agents. To send and receive, the file types must be support...
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User segments missing users with the correct tags
Issue symptoms I created a user segment but I'm missing users with the correct tag and attributes. Resolution steps Users must verify their account before they can be added to a user segment. For m...
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What happens to assigned tickets when I suspend an agent?
Question I suspended one of my agent's access. What happens to their assigned tickets when the agent is suspended? Answer Tickets assigned to a suspended agent don't automatically reassign. After s...
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Can I filter Explore reports by custom agent roles?
Question Is it possible to filter Explore reports using custom agent roles? Answer You are able to filter a report based on the default user roles (agent, admin, and end user) but not custom agent ...