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Chris H

Joined Apr 14, 2021

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Last activity May 13, 2024

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Latest activity by Chris H

Chris H commented,

Community comment Feedback - Reporting and analytics (Explore)
I do have a work around for this. Instead of using top/bottom you can use a sort of value descending with a sql options limit set to 10. This will get you the top 10 largest values and the totals calculation will work properly.
 
 

View comment · Posted Oct 26, 2023 · Chris H

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Chris H commented,

CommentHow to manage the help center

Hello Abdul,

Does the link not appear when you create it this way? Do you have an example of the line of code you are using for this link that we can review?

I look forward to assisting on this!

Best,

Chris H
Technical Support Architect

Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Apr 12, 2021 · Chris H

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Chris H commented,

Community comment Q&A - Objects, workspaces, and rules

Alfine,

Andre is on point on this one. Using tags to flag tickets that have had a high priority is the way to accomplish this. Unfortunately I am not aware of another method of getting what you are looking for here. It may be a good idea to update these macros to not clear all tags as they are very useful in reporting and other business rules. If these need to remove a single tag then adjusting the setup to remove only that tag would be the best option going forward.

I apologize for any inconvenience!

Best,

Chris H
Technical Support Architect

Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Apr 06, 2021 · Chris H

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Chris H commented,

Community comment Developer - Zendesk APIs

Hello Vigo,

Unfortunately delete is not an event that can be used in a trigger or automation. The status field is covered in the Additional conditions for triggers, automations, and views section stating
status "is", "new", "open", "pending", "hold", "solved", or "closed"
"is_not",
"less_than",
"greater_than"
The ticket is portion is used in the UI for the created and updated conditions which is covered by the portion you copied in that code block.

Best,

Chris H
Technical Support Architect

Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Mar 26, 2021 · Chris H

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Chris H commented,

Community comment Developer - Zendesk APIs

Hello Sree,

The urls you are showing here are not the incremental export endpoint urls but instead the standard API endpoint urls. I would recommend using the endpoints found at Incremental Organization Export  as these will support the start time parameter you are passing!

Best,

 

View comment · Posted Mar 16, 2021 · Chris H

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Chris H commented,

Community comment Q&A - Reporting and analytics

Hello Mani,

 

You can do this in Explore using a custom metric. I have created an example I will share the screenshots of it here with you. Here is the metric I created to get that age of tickets in days.

Then I created the report like this.

I hope this helps!

 

Best,

Chris H

View comment · Posted Sep 27, 2019 · Chris H

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