Chris Hoelzel
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Last activity
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Activity overview
Latest activity by Chris Hoelzel-
Chris Hoelzel commented,
Hello JYO, This can be accomplished with custom metric. This metric needs to be created in the tickets updates dataset and you would just need your two conditions separated by AND as seen below, l...
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Chris Hoelzel commented,
Hello Abdul, Does the link not appear when you create it this way? Do you have an example of the line of code you are using for this link that we can review? I look forward to assisting on this! B...
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Chris Hoelzel commented,
Alfine, Andre is on point on this one. Using tags to flag tickets that have had a high priority is the way to accomplish this. Unfortunately I am not aware of another method of getting what you ar...
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Chris Hoelzel commented,
Hello Vigo, Unfortunately delete is not an event that can be used in a trigger or automation. The status field is covered in the Additional conditions for triggers, automations, and views section ...
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Chris Hoelzel commented,
Hello Sree, The urls you are showing here are not the incremental export endpoint urls but instead the standard API endpoint urls. I would recommend using the endpoints found at Incremental Organi...
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Chris Hoelzel commented,
Hello Mani, You can do this in Explore using a custom metric. I have created an example I will share the screenshots of it here with you. Here is the metric I created to get that age of tickets i...