Chris Sos

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Not able to access parameters (defined in manifest.json) from Zendesk Admin center..

Hi Abdul Hameed P, By design, these credentials are not accessible to apps via the API. This is for security reasons. Because apps run in the browser context, this would expose credentials to agent...

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• Chris Sos
• Created September 11, 2023 22:54
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Not able to access parameters (defined in manifest.json) from Zendesk Admin center..

Hi Abdul Hameed P, Secure settings can not be accessed from the app or displayed in the browser console for security reasons. Only the placeholder should be included, which is replaced with the sec...

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• Chris Sos
• Edited August 31, 2023 22:50
• 1 vote

1. Community
2. Feedback - Developer Platform
3. How to add admin role in Zendesk marketplace portal?

Hi Sophie, These roles are purely informational for Zendesk and do not affect permissions. All users in the Marketplace Portal have the same permission sets. Hope this helps! Chris

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• Chris Sos
• Created July 20, 2023 03:52
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Michel Costandi, Paul K The "Knowledge Base Search" app refers to the Chat app of the same name - not the Knowledge Capture app in Support. Hope this helps. Chris

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• Chris Sos
• Created July 13, 2023 03:25
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. End of support issue for ticket redaction app

Hi there, The underlying APIs that the Ticket Redaction App use are still available to utilise. These are here: Redact Ticket Comment In Agent Workspace & Redact String in Comment. You can also use...

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• Chris Sos
• Created July 11, 2023 05:04
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Setting up multiple plans

Hi Tom, Multiple plans for Marketplace Apps is currently in a preview state with some developers and is not currently generally available. We hope to release this to everyone who wants it soon! Are...

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• Chris Sos
• Edited February 24, 2023 03:22
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. zendesk timeout error on angular 11

Hi Gulcin, It sounds like you're running into a timeout error when trying to initialize the ngx-zendesk-webwidget in your Angular 11 web app. This can be a frustrating issue, but there are a few po...

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• Chris Sos
• Created December 05, 2022 03:00
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!]

Hi CJ, Thanks for your post. This article on our developer documentation may assist understanding the purpose of the signing secret: Verifying webhook authenticity The TL;DR is that this key is use...

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• Chris Sos
• Edited August 24, 2022 21:56
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Paid APP with multiple plans.

Hi Vladyslav, Thanks for your post. Just to note, multiple plans is still in beta and is not generally available. I've added your account to this beta so you should be able to select multiple plans...

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• Chris Sos
• Created July 04, 2022 22:49
• 0 votes