Chris Sos
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Recent activity by Chris Sos-
Setting up the Time Tracking app
You can use the Time Tracking app to monitor how much time agents spend on tickets. Once you've set up the Time Tracking app, you'll find instructions for using it at Using the Time Tracking app....
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Installing and using the Ticket Redaction app
If you have enabled the Zendesk Agent Workspace, use the workspace's native ticket redaction instead of this Ticket Redaction app. The Ticket Redaction app enables you to redact information or at...
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Removal of Zendesk Apps framework v1
Announced on Support ends Removal Extension expires Fe...
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Announcing support for creating webhooks at app installation
Developers can use the new requirements type 'webhooks' in their requirements.json file. These requirements work similarly to other types of apps requirements. What's changing? Unlike targets, webh...
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Introducing ZCLI: The Zendesk Command Line Interface - Beta
What is it? ZCLI is a new, open source, extensible CLI tool for developers and the developer-curious. It allows developers to interact with their Zendesk account and build out their capabilities fr...
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[BREAKING]: Changes to ZAF ticketFields Assignee
Announced on Change date February 5, 2020 July 9, 2020 The Zendesk Apps framework’s Support API currently provides the following methods for accessing the values loaded inside the ...
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Paid apps using 100% off coupons no longer require a credit card
Note: Change only applies to "forever" 100% off coupons - it does not apply to amount-off coupons or coupons that have a specific duration. Rolling out today: Customers who are installing paid ap...