Christine Diego
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Total activity62
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions25
Activity overview
Latest activity by Christine Diego-
Christine Diego commented,
Hi Malcolm, Unfortunately, we don’t have a simple straightforward way of migrating this information, we’d recommend using the Help Center API, more specifically the article attachments endpoints in...
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Christine Diego commented,
Hi Mohammed Farooq Shaikh, For community post, we don't have an article verification that will notify the owner of the post if this needs to be reviewed since the community post is designed to enab...
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Christine Diego commented,
Hi Patrick, Unfortunately, there's no native feature in Zendesk that will allow you to copy the configuration from one account to another. However, you can use this option for that use case How do ...
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Christine Diego commented,
Hi Matt, You can rename the subdomain of a paid or trial account, but not a sandbox account. You can check this article for details Renaming your subdomain.
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Christine Diego commented,
Hi Jennifer, Group is not available as of the moment to set as an article author, you can only select agents. If you'd like to hide the article author that is possible, you can check this article...
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Christine Diego commented,
Hi Kris Parker, We have created a ticket on your behalf to further check your query about the slack notification. Kindly check your inbox, and we'll assist you from there.
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Christine Diego commented,
Hi Grigoris Myaris, The CSAT rating, good or bad, will always be associated with the last assignee of the ticket. The new assignee can reassign the ticket back to the original assignee to receive t...
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Christine Diego commented,
Hi Jason Lee, There is an edit option on the left hand side panel on the beta dashboard builder
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Christine Diego commented,
Hi Andy Hidalgo, This is a situation that can indeed happen if the agent opens the link in a browser that doesn't have an active agent session (even if it is not in incognito). This is an expected ...
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Christine Diego commented,
Hi Priscila Santos, All ticket statuses can match, except for On-hold. When a ticket is changed to On-hold in one account, it will be submitted as Open in the other account for ticket sharing. We d...