Christine Diego
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Articles
Recent activity by Christine Diego-
Service Incident - June 7, 2022 - Support | Pod 17 - Delays and delivery issues with Side Conversations
SUMMARY On June 07, 2022 from 08:10 UTC to 11:18 UTC, customers on Pod 17 using the Zendesk Support product experienced delays in sending and receiving side conversations. Timeline 10:07 UTC | 03:...
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Service Incident - March 17th, 2022 - Explore Enterprise Only | All Pods - Inaccurate data in live agent status metrics and drill in
SUMMARY On March 17, 2022 we fired a Service Incident because of an issue affecting Explore Enterprise customers, where they experienced incorrect data being shown for the feature release announced...
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Service Incident - February 2nd, 2022 - Explore | EU region - Dashboards not loading correctly
SUMMARY On February 2, 2022 from 09:23 UTC to 10:20 UTC Explore customers in the EU region experienced issues accessing and loading Dashboards. Timeline 10:24 UTC | 02:24 PT We received reports o...
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How can I find an app ID in my Zendesk instance?
Question How can I find an app ID in my Zendesk instance? Answer To find an app ID in a Zendesk instance Open the My Apps page. Right-click the app logo and select Copy image address. Paste the i...
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How can I search for tickets with empty ticket type values?
Question Is there a way to search for tickets to see whether they have a ticket type set up? Answer You can search for tickets with empty ticket type values by using the minus sign (-) in the searc...
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Service Incident - July 30th, 2021 - APAC region - Multiple Pods - CDN connectivity issues & errors
SUMMARY On July 30, 2021, from 08:32 UTC to 09:39 UTC, Asia-Pacific region customers across multiple Pods experienced connectivity issues & errors when loading the Zendesk Platform. Timeline 09:17...
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Service Incident - July 27th, 2021 - Zendesk Chat Performance Issues & Agent Workspace Intermittent Disconnections
SUMMARY On July 27, 2021 from 05:24 UTC to 08:59 UTC, customers on Zendesk Chat experienced slowness, and intermittent disconnections were experienced with conversations in Agent Workspace. Timel...
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Service Incident - July 26th, 2021 - Explore Performance Issues for some customers
SUMMARY On July 25, 2021 from 13:56 UTC to 14:08 UTC, customers on Zendesk Explore experienced issues with data not being returned on their Explore dashboards and queries. Timeline 14:22 UTC | ...