Christine Diego

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing help center content

Hi Stefano Nguma, I will be creating a ticket on your behalf to further check your issue. Thank you!

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• Christine Diego
• Created April 30, 2022 08:15
• 0 votes

1. Community
2. Zendesk SDKs
3. Security issue in Zendesk (warnings )

Hi there, The broken link has been resolved so you should be able to access it without any issues. 

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• Christine Diego
• Created February 12, 2022 12:57
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Satisfaction Survey

Hi Hesham, It is not possible for end-users to leave a satisfaction rating directly from Facebook or Twitter, however there are two alternatives that will allow the end-user to rate those tickets: ...

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• Christine Diego
• Created September 03, 2021 06:48
• 1 vote

1. Support
2. ...
3. Web Widget (Classic)
4. How do I re-position the Web Widget (Classic) or Chat widget on my website?

Hi there, I was able to check your website and it looks like you have already adjusted the position of the web widget. But if you need to configure your widget, you can click the Admin icon in the...

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• Christine Diego
• Created July 17, 2021 09:33
• 0 votes

1. Talk
2. ...
3. Agent guide for Talk
4. Making outbound calls

Hi Andrew Chu, You can disable outbound calling for all but one phone number. That way, agents don't have the option of selecting a different number in the call console and the outbound caller ID i...

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• Christine Diego
• Created July 08, 2021 08:51
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Disabling comments for an article

Hi Jay-  There’s no setting to disable all comments, but you can bulk update your articles or remove the code of the article comments on your theme. 

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• Christine Diego
• Created March 26, 2021 06:31
• 1 vote