Christine
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Total activity11
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Christine-
Christine commented,
Hi Jen,There's no way to configure Allowlist by subject line, but there is an app that has a similar sort of ability to let you query the suspended queue for specific tickets meeting certain condit...
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Christine commented,
Hi Julio,There's no option to use (*) wildcard to block email addresses in Zendesk Sell. If you're looking to block an entire email domain, kindly submit a ticket to us so we assist you. Here's how...
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Christine commented,
Hey Mohamed,Facebook and IG Reels integration is not on the product roadmap because Reels is not available via the Facebook and Instagram API at this time.Our Product Managers are constantly revie...
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Christine commented,
Hey Vemmal,Yes, you are correct. If you have Messaging enabled, the pre-chat form is not available for use as mentioned here. If you are using Zendesk messaging, the pre-chat form isn't currently ...
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Christine commented,
Hey Mike,The option to choose a ticket comment format option is visible to the Owner or Admins of the account.The formatting option available is either Rich content or Markdown and can be changed b...
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Christine commented,
Hey Anton,The Chat tab displayed in the default Chat Dashboard in Explore includes both completed and missed chats.Hope this helps.
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Christine commented,
Hi Jane,Zendesk stores all of its data in UTC time. Everything, including the API, and any emails or ticket events, has a hardcoded UTC timestamp attached to it.The agent UI in Support is designed ...