Christine
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Total activity154
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Christine-
Christine commented,
Hi Natalia,As outlined in this section of this article:Important: Once your phone number is connected and verified within Zendesk Support, it can no longer be removed or used with the WhatsApp for ...
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Christine commented,
Hi Brian,I see that you already raised a ticket with our support team. We'll continue to assist you from there. Kindly check your email for updates. Thanks!
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Christine commented,
Hi Milton,We'll continue to assist you on the ticket you raised with our support team. Kindly check your email for updates. Thanks!
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Christine commented,
Hi William,When a message is sent on the widget outside your business hours and "Transfer to agent" step is added to your bot flow, a ticket is created that goes to your unassign tickets queue and ...
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Christine commented,
Hi Sierra,Sorry about the trouble! We appreciate your input. I have raised your suggestion to our Product Managers to update this announcement. Thank you!
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Christine commented,
Hi Lila,Correct. The charges applies to both internal (to agent and to group) and external transfer (external number). Yes, the charge for transfer calls (external) continue even after the transfer...
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Christine commented,
Hi Tom,We'll continue to assist you on the ticket that you raised with our support team. Kindly check your email for updates. Thank you!
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Christine commented,
Hi Lila,When a call comes in the inbound leg is charged, an outbound call is made to transfer and there is then another charge for the outbound call leg. There is double charging for the duration o...
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Christine commented,
Hi Jose,I see that you already raised a ticket with us. Kindly check your email for updates. Thank you!
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Christine commented,
Hi Jason,Yes, CC'd users can also CC additional users and they will be added as CCs on the ticket.As outlined in our article: Copying internal and external users on ticketsAll copied users (CCs) ca...