Christine Felicia
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Total activity334
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Last activity
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Member since
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Following0 users
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Followed by5 users
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Votes1
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Subscriptions66
Activity overview
Latest activity by Christine Felicia-
Christine Felicia commented,
Hi Jesper,Sorry to hear that you're having issues with localization. Kindly raise a ticket with our support team directly so we can make a request to correct missing/incorrect translations. You can...
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Christine Felicia commented,
Hi Ultimatron Shop,If you are Serving chats in the Zendesk Agent Workspace, chats are served in the Support instance. The customer's Chat visitor path is located in the context panel while viewing ...
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Christine Felicia commented,
Hi Sydney,The first team member is the team member with the lowest user ID, based on when the agent account was created in Zendesk (the oldest active agent account). It is not based on when they we...
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Christine Felicia commented,
Hi Tylon,If you are referring to the composer when agents are responding to Support tickets, it is possible to adjust inline image size by dragging/moving the image directly. This is for agents/int...
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Christine Felicia commented,
Hey Ana,You may want to check out the following articles that might help: Enabling languages for your help center Understanding how translated content is displayed in your help center Thanks,Chris...
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Christine Felicia commented,
Hi Anthony,There's no available endpoint for the team member data export. As a workaround, you can use the following endpoint: https://[subdomain].zendesk.com/api/admin/private/team_members which w...
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Christine Felicia commented,
Hi Kiki,Depending on the suspension reason, we have outlined suggestions on how to avoid and resolve ticket suspension in our articles here: Causes for ticket suspension and Understanding and manag...
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Christine Felicia commented,
Hi Dmitry,To quickly hide or show the panel, click the Hide panel (<) icon or Show panel (>) icon that appears when you hover your mouse pointer over the panel border. Currently, there are no avail...
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Christine Felicia commented,
Hi Adam, You can include 'Company name' column in your CSV file. Please check out our article Preparing your CSV file for the fields that you can include, and you can also use the Sample CSV templa...
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Christine Felicia commented,
Hi James,I created a ticket on your behalf so I can look into the issue more. Kindly check your email for updates. Thank you!