Christine Felicia
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Recent activity by Christine Felicia-
Hey Adam,The order that ticket forms appear on the Ticket Forms admin page is also the order they appear in the drop-down list for agents on the ticket page and for end users in Zendesk Support. To...
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Hey Jack,I created a ticket on your behalf to assist you further. Kindly check your email for updates. Thanks!
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Hey Joel,We appreciate you sharing your feedback and feature request!Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged b...
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Hi Franca,Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace...
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Hi Ashley,I created a ticket on your behalf so we can look into the issue more. Kindly check your email for updates. Thanks!
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Hi Colinda,It is expected that the notification bell will appear only to the ticket assignee when there's a new update on their tickets.As a workaround, you can create a trigger to notify all agent...
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Hi Stella,Correct. Your account must meet the following requirements to use omnichannel routing: The Agent Workspace must be activated for your account. If your account has a Chat subscription, nat...
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Hi Amos,Triggers run if there are updates on tickets, then it will check if certain conditions are met and that's when the trigger will fire on the ticket.As a workaround, you can use Automation in...
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Hi Rajesh,All Administrators on the account are notified when the account assumption was enabled. Currently, there's no option to select specific users who receive the notification. The system auto...
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Hi Lara,When the ticket is routed to a specific group using the IVR, for example, to your Sales team you can create a trigger to assign the correct ticket form. There are no trigger conditions to c...