Christophe Tiraboschi
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Last activity
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Activity overview
Latest activity by Christophe Tiraboschi-
Christophe Tiraboschi commented,
Hi Mary Jane Reese, Since you posted, we made available a search dashboard and a search dataset. You can find more information about this in the following article Announcing the Search dashboard a...
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Christophe Tiraboschi commented,
Hi Frederik, You should indeed have an error if another user in Zendesk uses the email address new@new.com. Otherwise, it should update the user with this email address since one of the points of u...
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Christophe Tiraboschi commented,
Hi Ursu Alexandr, Normally, any user can log in through SSO if your Zendesk instance is open. By open, we mean that anyone can submit a ticket. You can check this setting in In Admin Center > Peopl...
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Christophe Tiraboschi commented,
Hi Neil, I will answer this question by question. Thank you for flagging this. We reached out to our documentation team to fix it. Unfortunately, this is not something we can do at the moment, ne...
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Christophe Tiraboschi created an article,
How do I add a column in my query for the result path calculation?
Question I created a result path calculation to show the evolution of Solved tickets in the past two years. When I finished, the query stopped showing the absolute values. I can only see the manipu...
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Christophe Tiraboschi created an article,
When searching within the Web Widget (Classic), why do results return articles in another language?
Question When I search articles in the Web Widget (Classic), I see results in a different language. For example, the Web Widget (Classic) is in English but the articles returned are in French. Why...
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Christophe Tiraboschi created an article,
Can views be refreshed automatically?
Question Can views be refreshed automatically? Answer Views don't automatically refresh in Support. There are some third-party apps that you can utilize, such as the Zendesk Auto Refresh app in the...
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Christophe Tiraboschi commented,
Hi Lauren, Chat goal is currently not part of the Zendesk Chat dataset, so we cannot report this directly in Explore. You can find all the metrics and attributes for chats in this article: Metrics ...
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Christophe Tiraboschi commented,
Hi Dominic, In Explore, numeric fields are considered as a metric. So you would need first to convert #Manuscript title, which seems to be a numeric field, as an attribute. This article explains ho...