Christophe Tiraboschi
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Last activity
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Activity overview
Latest activity by Christophe Tiraboschi-
Christophe Tiraboschi created an article,
Why is the "First reply time" higher than the "Full resolution time" on my Support dashboard?
Question Why is the median first reply time higher than the median full resolution time on my default Support dashboard in Explore? Answer This happens because those reports do not have the same da...
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Christophe Tiraboschi commented,
Hi Everyone, As a workaround, here is a piece of Javascript to order attachements by alphabetical order on the front-end of an article: const reorder = () => { const frag = document.createDocument...
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Christophe Tiraboschi commented,
Hi Geerten, I am going to open a ticket with you so we can investigate this further. You will receive an email shortly.
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Christophe Tiraboschi commented,
Hi Casey, I will create a ticket on your behalf so we can investigate this. Thank you for bringing this to our attention.
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Christophe Tiraboschi commented,
Hi Wakao, If by spend time, you mean the update handling time, I recommend the article below that can give ideas on how to use this metric. There is also a step by step guide in case this metric is...
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Christophe Tiraboschi commented,
Hi Trupti, This is possible. After following the recipe of the article, you can create a Group attribute with the value of the First Reply time brackets attribute to get only the 0-1h value and all...
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Christophe Tiraboschi commented,
Hi Albert, This is possible and there are several ways to do it. For this example we need: a metric to count the number of tickets a calculated attribute that can help sort tickets above or below /...
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Christophe Tiraboschi commented,
Hi Mary Jane Reese, Since you posted, we made available a search dashboard and a search dataset. You can find more information about this in the following article Announcing the Search dashboard a...
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Christophe Tiraboschi commented,
Hi Frederik, You should indeed have an error if another user in Zendesk uses the email address new@new.com. Otherwise, it should update the user with this email address since one of the points of u...
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Christophe Tiraboschi commented,
Hi Ursu Alexandr, Normally, any user can log in through SSO if your Zendesk instance is open. By open, we mean that anyone can submit a ticket. You can check this setting in In Admin Center > Peopl...