Christophe Tiraboschi
-
Total activity34
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes0
-
Subscriptions18
Comments
Recent activity by Christophe Tiraboschi-
Hi Everyone, As a workaround, here is a piece of Javascript to order attachements by alphabetical order on the front-end of an article: const reorder = () => { const frag = document.createDocument...
-
Hi Geerten, I am going to open a ticket with you so we can investigate this further. You will receive an email shortly.
-
Hi Casey, I will create a ticket on your behalf so we can investigate this. Thank you for bringing this to our attention.
-
Hi Wakao, If by spend time, you mean the update handling time, I recommend the article below that can give ideas on how to use this metric. There is also a step by step guide in case this metric is...
-
Hi Trupti, This is possible. After following the recipe of the article, you can create a Group attribute with the value of the First Reply time brackets attribute to get only the 0-1h value and all...
-
Hi Albert, This is possible and there are several ways to do it. For this example we need: a metric to count the number of tickets a calculated attribute that can help sort tickets above or below /...
-
Hi Mary Jane Reese, Since you posted, we made available a search dashboard and a search dataset. You can find more information about this in the following article Announcing the Search dashboard a...
-
Hi Frederik, You should indeed have an error if another user in Zendesk uses the email address new@new.com. Otherwise, it should update the user with this email address since one of the points of u...
-
Hi Ursu Alexandr, Normally, any user can log in through SSO if your Zendesk instance is open. By open, we mean that anyone can submit a ticket. You can check this setting in In Admin Center > Peopl...
-
Hi Neil, I will answer this question by question. Thank you for flagging this. We reached out to our documentation team to fix it. Unfortunately, this is not something we can do at the moment, ne...