Christopher Kennedy

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi Anastasia, Have there been changes to your theme's styles since the checkbox stopped hiding?  A change that conflicts with the Hide the checkbox field section could cause what you're seeing.

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• Christopher Kennedy
• Created June 30, 2022 16:27
• 0 votes

1. Community
2. Zendesk APIs
3. Pull ticket and 1 custom field response?

Hi Dave, It's not possible to filter the attributes returned by the Show Ticket API - it will return all ticket properties except comments.  Is there a challenge you're encountering when parsing th...

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• Christopher Kennedy
• Created June 28, 2022 17:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Okta - Zendesk integration successfully creates accounts, but does not sync passwords

No problem.  Your correct - this setting is only accessible by the account owner.

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• Christopher Kennedy
• Created June 24, 2022 13:48
• 0 votes

1. Community
2. Zendesk APIs
3. CHAT API query for POST https://www.zopim.com/api/v2/chats

Hi Christopher, The Chat REST API only supports creating offline messages.  Part of this is due to how chat functions. To start a live chat, the chat service needs to establish a websocket connecti...

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• Christopher Kennedy
• Created June 23, 2022 16:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Okta - Zendesk integration successfully creates accounts, but does not sync passwords

Hi Josh, The user provisioning functionality for the integration was built on the Okta side, so they may have more visibility into what is happening.  But since it uses our APIs there are couple of...

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• Christopher Kennedy
• Created June 23, 2022 15:38
• 0 votes

1. Community
2. Zendesk SDKs
3. Upload app work order attachment

Hi Wang, Attachment uploads are generally successful when file sizes are within the limits that Greg shared.  Though in China, there may be some local network limitations that are beyond our control.

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• Christopher Kennedy
• Created June 23, 2022 14:54
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk API: Update Multiple Tickets at once using PUT Method? How does it look like? Javascript/Google Script

Hey Circle Extra, If the 10 tickets from your example are receiving the same update, the Update Many Tickets endpoint also allows you to bulk update.  In that case, you'd supply the set of ticket I...

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• Christopher Kennedy
• Created June 23, 2022 14:43
• 0 votes

1. Community
2. Zendesk APIs
3. Cannot use API to set values for ticket fields if it is drop down menu

Hi Frank, Erica's comment breaks down the API endpoint you'd need to use to update an individual ticket's custom field value.  Are you running into an issue?

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• Christopher Kennedy
• Created June 22, 2022 14:53
• 0 votes

1. Community
2. Zendesk APIs
3. why can't curl chats, agents and visitors from zendesk

Hi Pope, You'll need to use the zopim.com domain to access chat resources.  That will resolve the 404 error. The latest error you received is due to failed authentication.  Depending on your accoun...

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• Christopher Kennedy
• Created June 17, 2022 15:43
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Conditionals text field - Guide

Hi Carlos, Do you have related fields grouped within specific ticket forms?  This can help the effort to only display fields that are relevant to the user.  Also, are there a large number of fields...

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• Christopher Kennedy
• Created June 14, 2022 14:26
• 0 votes