Christopher Kennedy
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Total activity424
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Last activity
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Activity overview
Latest activity by Christopher Kennedy-
Christopher Kennedy commented,
Hi Nutripath IT Team, Are you creating macro attachments specifically? This must be done with our Create Macro Attachment endpoint rather than our Uploads endpoint for ticket attachments.
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Christopher Kennedy commented,
Hi Amit, There isn't a way to explicitly specify matching logic with operators like AND (&), OR (||), etc. Search will use AND logic for the supplied terms, unless when searching for multiple valu...
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Christopher Kennedy commented,
Hi Krishna, We have a tutorial doc series that walks through building a call integration using Talk Partner edition and the Apps Framework (including a sample app). Check it out at Building teleph...
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Christopher Kennedy commented,
Hi Michelle, You can add a fresh copy of the default Copenhagen theme your Help Center. This will allow you to retrieve any code related to comment submission that was been removed.
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Christopher Kennedy commented,
Hi Pratima, It sounds like this is a server-side app with page navigation. In order to create the client object, your app will need to append the origin and app_guid parameters to the link URL of ...
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Christopher Kennedy commented,
Hi Mohamed, Thanks for clarifying. Can you share a bit more info about the chat behavior you're looking to implement within your app? You mentioned resuming the chat session. Are you trying to a...
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Christopher Kennedy commented,
Hi Lucas, That's a good catch. What's happening is when the user changes the vote, a new vote label replaces the previous one that had updated text. So your script will need to track when a new l...
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Christopher Kennedy commented,
Hi Ahmed, That's a very good point. Depending on the use case, you may need an additional step of checking the recipients against the related users' identities to identify which Zendesk user is a ...
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Christopher Kennedy commented,
Hi Mohamed, It looks like the link you provided is referencing our Zendesk SDK for the Messaging experience - not live chat. With Messaging, conversations are persistent rather than confined to a ...
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Christopher Kennedy commented,
Hi Paul, This change is still coming in the future. But if it fits your use case for now, you can pass the email address as the external ID in the JWT payload.