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Christopher Kennedy
Joined Apr 14, 2021
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Last activity Mar 28, 2025
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Latest activity by Christopher Kennedy
Christopher Kennedy commented,
Sorry for the confusion. I created a ticket work with you one-on-one. I have a reply with next steps there.
View comment · Posted Mar 28, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
No problem. I'm glad to hear it's working for you!
Best,
Chris Kennedy | Developer Advocate
View comment · Posted Mar 27, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
Thanks for the info. In our logs I can see that our OAuth connection service fails to refresh because it did not receive a refresh token from NinjaOne on the initial authorization. To allow a refresh token to be returned, can you please include an
offline_access scope in the app's manifest? NinjaOne's docs note that this scope is required for them to return a refresh token.Best,
Chris Kennedy | Developer Advocate
View comment · Posted Mar 26, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
I'm Chris from our Developer Support team, stepping in to assist while Greg is unavailable. I took a look at the details you shared and as a next step I'd like to review some logging of a request attempt. To help with this, can you reproduce the proxy error again and let me know the timestamp of the attempt?
Best,
Chris Kennedy | Developer Advocate
View comment · Posted Mar 21, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
This looks like an issue that was resolved back in version 2.19.0. Do you still see this behavior after updating to the latest release?
View comment · Posted Mar 12, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
It could be an access issue. Is this when viewing a Help Center article? Or a ticket comment attachment? Also are you using authentication to set the user identity in your app?
View comment · Posted Mar 12, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
This is a known issue when your account does not have Chat departments configured. To resolve, confirm that your Agent Workspace groups are enabled as departments in Chat.
View comment · Posted Mar 03, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
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Christopher Kennedy commented,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
View comment · Posted Feb 26, 2025 · Christopher Kennedy
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Christopher Kennedy commented,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
View comment · Posted Feb 13, 2025 · Christopher Kennedy
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