
Christopher Kennedy
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Total activity220
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Last activity
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Activity overview
Latest activity by Christopher Kennedy-
Christopher Kennedy commented,
Hi Anastasia, Have there been changes to your theme's styles since the checkbox stopped hiding? A change that conflicts with the Hide the checkbox field section could cause what you're seeing.
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Christopher Kennedy commented,
Hi Dave, It's not possible to filter the attributes returned by the Show Ticket API - it will return all ticket properties except comments. Is there a challenge you're encountering when parsing th...
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Christopher Kennedy commented,
No problem. Your correct - this setting is only accessible by the account owner.
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Christopher Kennedy commented,
Hi Christopher, The Chat REST API only supports creating offline messages. Part of this is due to how chat functions. To start a live chat, the chat service needs to establish a websocket connecti...
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Christopher Kennedy commented,
Hi Josh, The user provisioning functionality for the integration was built on the Okta side, so they may have more visibility into what is happening. But since it uses our APIs there are couple of...
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Christopher Kennedy commented,
Hi Wang, Attachment uploads are generally successful when file sizes are within the limits that Greg shared. Though in China, there may be some local network limitations that are beyond our control.
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Christopher Kennedy commented,
Hey Circle Extra, If the 10 tickets from your example are receiving the same update, the Update Many Tickets endpoint also allows you to bulk update. In that case, you'd supply the set of ticket I...
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Christopher Kennedy commented,
Hi Frank, Erica's comment breaks down the API endpoint you'd need to use to update an individual ticket's custom field value. Are you running into an issue?
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Christopher Kennedy commented,
Hi Pope, You'll need to use the zopim.com domain to access chat resources. That will resolve the 404 error. The latest error you received is due to failed authentication. Depending on your accoun...
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Christopher Kennedy commented,
Hi Carlos, Do you have related fields grouped within specific ticket forms? This can help the effort to only display fields that are relevant to the user. Also, are there a large number of fields...