Christopher Kennedy

1. Community
2. Zendesk SDKs
3. Android SDK logs error 422 when sending a support request

Hey Trevor, I've created a ticket to review this issue with you so we can discuss some details specific to your account. Best,

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• Christopher Kennedy
• Created December 03, 2021 22:25
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF)
3. I want to read text from the clipboard in a support app

Hi Daisuke, I'd like to understand a bit more about your use case.  Are the apps you're looking to read text from Zendesk apps as well?  If so which locations are they running in? Best,

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• Christopher Kennedy
• Created December 03, 2021 15:25
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk chat rest API authentication

No problem!  I'm glad to hear that you were able to get it sorted. Best,

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• Christopher Kennedy
• Created December 01, 2021 21:24
• 0 votes

1. Support
2. ...
3. Workflows
4. About triggers and how they work

Hi Allen, Trigger conditions or actions cannot be built based on Sunshine profiles or custom objects.  Can you share a general overview of your use case?  I'm interested in seeing if there's anothe...

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• Christopher Kennedy
• Created November 30, 2021 18:30
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk chat rest API authentication

Hi Robert, For your request to the authorization page (https://www.zopim.com/oauth2/authorizations/new), can you URL-encode the URL parameters and try again?  Thanks,

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• Christopher Kennedy
• Created November 22, 2021 22:42
• 1 vote

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference

Hi Qin, Call leg data can exported using the Incremental Call Legs Export API.  The leg objects in the response will include the completion status and the agent ID (if it is the agent leg of the ca...

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• Christopher Kennedy
• Created November 22, 2021 17:52
• 0 votes

1. Community
2. Zendesk APIs
3. Sideload multiple resources

Hey Lisa and Ryan, That's exactly how you would sideload both users and metric_sets in a single request to list tickets.  For context, you can sideload multiple resources separated by a comma as lo...

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• Christopher Kennedy
• Created November 19, 2021 22:45
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Zendesk Messaging User Identification

Hi Gabbi, It is not possible at this time.  But we are working to add authentication functionality to the web widget for Messaging, which will allow you to accomplish this. Best,

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• Christopher Kennedy
• Created November 19, 2021 21:59
• 0 votes

1. Community
2. Zendesk APIs
3. Attachment files broken when uploaded

Hi Lucky, Can you share the error you receive when trying to access the attachment? Thanks,

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• Christopher Kennedy
• Created November 18, 2021 21:01
• 0 votes

1. Community
2. Zendesk APIs
3. Chat Widget Auth - Forbidden - Secret invalid

Hi Adam, Can you share the code that you're using to provide the generated JWT token to the web widget API? Thanks,

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• Christopher Kennedy
• Created November 17, 2021 22:15
• 0 votes