Christopher Kennedy
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Total activity333
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Christopher Kennedy-
Christopher Kennedy commented,
Hi Jana, Are you noticing duplicate or missing messages returned? Also, can you share some more info about how your app uses the messages? I'd like to gather a bit more context around the app beh...
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Christopher Kennedy commented,
Hello, Are you using the Zendesk iOS SDK that is designed to work with Messaging?
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Christopher Kennedy commented,
Hi Chirag, I've created a ticket to work through this with you un further detail.
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Christopher Kennedy commented,
Hi Caleb, Thanks for confirming. I've created a ticket to allow us to discuss this issue in more detail.
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Christopher Kennedy commented,
Hey Aman, Have you followed our migration guide for moving to Chat SDK v2, including updating dependencies? Also, are you calling the connection provider's connect method to establish the connect...
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Christopher Kennedy commented,
No problem :)
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Christopher Kennedy commented,
Hi Ashley, Is the info on the user profile in a custom user field with a tag value? If so, the ticket can inherit this tag from the user automatically so that it is present on the ticket. That wo...
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Christopher Kennedy commented,
Hi Caleb, When you view the chats (where the visitor is missing an email address) in the agent dashboard, is the visitor marked as authenticated?
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Christopher Kennedy commented,
No problem. Have a great weekend!
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Christopher Kennedy commented,
Hi Ibrahim, To format the body of the ticket comment in your update ticket request, use the html_body property instead of the body property. For reference, we have a breakdown of the different typ...