Christopher Kennedy
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Recent activity by Christopher Kennedy-
Hi Ben, The agent collision data that the UI uses to display the eyeball icon is only available to the ticket sidebar location in ZAF. So there wouldn't be a clean way to replicate the way the nat...
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Hi Manuel, Thanks for bringing this to our attention. I've confirmed with our engineers that the start attribute is not supported in comments. Feel free to let me know if you're having trouble wo...
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Hi MKP, The attachment content URL will always redirect to the file location. So any tool used to download the file will need to be able to follow redirects.
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Hi Maxim, This is expected behavior whenever the user leaves the chat view - chat is actually disconnected at that point. Even though this happens, the chat session remains active until the inacti...
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Hi Arjun, It's possible to use the Search API to find the desired user by Zendesk external ID. Then once your app has the user ID, it can provide it to routeTo to pop open that user profile.
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Hi Jason, Thanks for clarifying. You're correct in finding that no API to create widgets exists. Though there's only one available widget that can be created per brand, even in Admin Center. Hav...
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Hi Henry, Are you building the conversation screen as shown in our doc?
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Hi Dikka, This tip walks through making the attachment required after a specific dropdown value is selected. Is there an issue you're encountering when implementing?
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Hi Andriy, This is actually expected behavior because we only implement CORS for API requests authenticated via OAuth. As an alternative, you may create a server-side app that runs in the app ifra...
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Hi Mohamed, When enabling JWT for Messaging have you followed the outlined setup steps, including generating the signing key from Admin Center? Also, do you receive an error when including scope w...