Claire Miller
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Last activity
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Activity overview
Latest activity by Claire Miller-
Claire Miller created an article,
Explore recipe: Calls abandoned during the initial Talk greeting
What's my plan? In this recipe, you'll learn how to create a report showing the number of abandoned calls during the initial available agent's greeting. What you'll need Skill level: Moderate...
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Claire Miller created an article,
Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
Question Why are certain messaging tickets missing from the Messaging tickets dataset in Explore? Answer Tickets will not appear in the Messaging tickets dataset if none of the metrics are updated ...
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Claire Miller created an article,
One admin's name is appearing on all ticket events
Issue symptoms There are a number of ticket events that appear in the agent interface as though they are all being done by one admin. The events include the creation or assignment of tickets or mak...
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Claire Miller created an article,
Authentication Required window popping up on tickets
Question I'm already logged into Zendesk Support. Why am I still being prompted to authenticate again whenever I open a ticket? Answer This is often caused by third-party apps, such as Capsule CRM,...
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Claire Miller created an article,
Can I use my own company's phone number for Talk or Sell?
Question Can I transfer my own phone number over to use it with Zendesk Talk or Zendesk Sell? Answer Yes, you can port your number into either Talk or Sell as long as you have a paid subscription. ...
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Claire Miller created an article,
How do I reset my password when I can't sign in?
Question I forgot my password. How do I reset my password when I can't sign in? Answer Important: The steps outlined in this article are intended for customers who use our native authentication. ...
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Claire Miller created an article,
How can I troubleshoot issues with apps?
Question My app doesn't work as expected. What are some basic steps I can follow to troubleshoot this issue? Answer If you experience any issues with the apps installed in your account, follow the ...
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Claire Miller created an article,
When do chats time out?
Question What is the expected behavior for chat sessions to time out? When do idle conversations time out? Why can't I end a chat in messaging? Answer A conversation between an agent and an end-use...
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Claire Miller created an article,
How does the Chat mobile app work?
Question How does the mobile Chat app work? What features from the desktop web application are available on it? Answer One thing Zendesk developers have worked hard to do with the latest mobile Cha...
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Claire Miller created an article,
Why don't timestamps in the agent interface always match the UTC timestamp?
Question How do timestamps on tickets work with Daylight Savings Time? Answer Zendesk stores all of its data in UTC time. Everything, including the API, and any emails or ticket events, has a hardc...