Claire Miller
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Total activity105
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Last activity
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Activity overview
Latest activity by Claire Miller-
Claire Miller created an article,
One admin's name is appearing on all ticket events
Issue symptoms There are a number of ticket events that appear in the agent interface as though they are all being done by one admin. The events include the creation or assignment of tickets or mak...
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Claire Miller created an article,
My ticket sharing with JIRA (Legacy) is broken
Support and development for the JIRA (Legacy) integration ended on March 21st, 2017. A newer version of this integration is now available. For more information, see the article: Setting up Zendesk ...
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Claire Miller created an article,
Authentication Required window popping up on tickets
Question I'm already logged into Zendesk Support. Why am I still being prompted to authenticate again whenever I open a ticket? Answer This is often caused by third-party apps, such as Capsule CRM,...
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Claire Miller created an article,
Can I use my own company's phone number for Talk?
Question I already have my own phone number, can I transfer that over to use it with Zendesk Talk? Answer Yes, you can port your number into Zendesk Talk as long as you have a paid subscription. Yo...
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Claire Miller created an article,
How do I reset my password when I can't sign in?
Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see the article: Accessing your Zen...
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Claire Miller created an article,
How can I troubleshoot issues with apps?
Question My app doesn't work as expected. What are some basic steps I can follow to troubleshoot this issue? Answer If you experience any issues with the apps installed in your account, follow the...
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Claire Miller created an article,
When do chats time out?
Question What is the expected behavior for chat sessions to time out? Answer The visitor is in control of the chat session, and can end the chat session in one of three ways: Going to the options ...
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Claire Miller created an article,
How does the Chat mobile app work?
Question How does the mobile Chat app work? What features from the desktop web application are available on it? Answer One thing Zendesk developers have worked hard to do with the latest mobile Cha...
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Claire Miller created an article,
What's considered a good loading time for the Chat widget?
Question What's considered a good loading time for the legacy Chat widget, or the Web Widget (Classic)? Answer A load time that is within the expected performance of the widget is between two and t...
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Claire Miller created an article,
Why don't timestamps in the agent interface always match the UTC timestamp?
Question How do timestamps on tickets work with Daylight Savings Time? Answer Zendesk stores all of its data in UTC time. Everything, including the API, and any emails or ticket events, has a hardc...