Claire Miller
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Articles
Recent activity by Claire Miller-
Explore recipe: Calls abandoned during the initial Talk greeting
What's my plan? In this recipe, you'll learn how to create a report showing the number of abandoned calls during the initial available agent's greeting. What you'll need Skill level: Moderate...
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Can I report on agent availability in Zendesk Talk?
Question Can I report on agent availability in Zendesk Talk? Can I report on Talk agent availability in Explore? Answer Real-time reporting on agent availability is located on the native Talk repor...
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How can I troubleshoot issues with apps?
Question My app doesn't work as expected. What are some basic steps I can follow to troubleshoot this issue? Answer If you experience any issues with the apps installed in your account, follow the ...
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Why aren't new comments from Facebook posts or ads being added to tickets?
Question New comments from Facebook posts or sponsored links or ads aren't added to tickets. Why does this happen? Answer The reasoning behind this issue depends on the type of Facebook post: Face...
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How do I take calls on a personal or desk phone?
Question How can agents set up call forwarding from Zendesk Talk to a personal, mobile, or desk phone? Answer To receive calls on an external phone line you must have access to Talk as an Agent or ...
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How can I migrate information from another platform into Zendesk?
Question I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this? Answer While not everything can be migrated into Zendesk through the u...
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Why were tickets randomly reassigned back to the group?
Question A number of tickets were systematically routed from one agent back to the group. There aren't any triggers or automations responsible for the reassignments. None of my agents reassigned th...
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How do I reset my password when I can't sign in?
Question How do I reset my password when I can't sign in? Answer Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SS...
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Can I un-merge tickets?
Question Is it possible to un-merge tickets? Answer No, it is not possible to un-merge tickets. The ticket that is merged moves to a Closed status which cannot be reversed and the ticket is no long...
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How does Google Translate work with Chat?
Question What are some of the key features of Google Translate on Chat? Answer When an end user clicks to start a new chat, Zendesk checks the first word and string of text. If Chat detects a langu...