Clifford James Lacson
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Clifford James Lacson-
Clifford James Lacson commented,
Hello Kyle! Thanks for getting back! May you please confirm your subdomain so I can assume into your account?
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Clifford James Lacson commented,
Hello Kyle, Thanks for reaching out and I'm sorry to know this error. Since I will need to replicate and check if I will get the same behavior on my end, may you please confirm your account subdoma...
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Clifford James Lacson commented,
Hello Katrina, Unfortunately, this condition is not available in Messaging. For a complete list of trigger conditions and descriptions, including those that are not available for messaging, see Zen...
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Clifford James Lacson commented,
Hello Mattia, Apologies for the late response as I was on leave last week :(I will be creating a ticket for this so we can continue our discussion there. Look for an email from me shortly!
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Clifford James Lacson commented,
Hello Mattia, May I know what exactly are you trying to achieve with the opposite of "is NOT within the previous" or "is NOT within the next"? You may check out some of the Trigger actions and con...
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Clifford James Lacson commented,
Hello Holly, Thanks for reaching out! Unfortunately, there is no native way to calculate breached and achieved SLA using the SLA dataset in Explore for reopened tickets. It is a calculated attrib...
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Clifford James Lacson commented,
Hello Jean Carlos, Thank you for reaching out! Could you please provide us with your Zendesk subdomain, or if you use a Zendesk Chat account that you login to via Zopim Legacy Chat , provide the ...
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Clifford James Lacson commented,
Hello Kelsey, If you update the name as part of the JWT string then it will also update the User's name within Zendesk. From the Supported Attributes section: The name of this user. The user in Ze...
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Clifford James Lacson commented,
Hello Екатерина, Thanks for reaching out to us! For the Home image and the Community image, the recommended size is 1600x300px. You can use an image that is less than 1600px wide if you are concer...
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Clifford James Lacson commented,
Hello, Thanks for reaching out! You must enable all of the languages that you want to support in your help center in order to serve off articles in all available languages that you want. You can c...